Category Archives for Airlines.
With Alaska eliminating check-in kiosks and telling customers to print their bag tags at home, these would be a great step towards the future – if they could get the cost down (or subsidize them for regular flyers).
Delta’s Investor Day was held this morning, and a key theme of airline President Glen Hauenstein’s presentation was getting passengers to pay more for their seats.
There were three ways he outlined that Delta is and plans to drive more revenue from passengers out of each seat that they fly – reducing upgrades, stripping down their Comfort+ and business class products to get customers to pay extra for the services than they’re used to, and using AI to figure out the most each passenger is willing to pay at the time they search for fares.
Aer Lingus is an oddball airline. Geographically Ireland is well-placed for connections between the U.S. and Europe, in addition to serving a major tourist destination. They’re owned by the same company as British Airways and Iberia. However, they’ve historically had a stronger partnership with Untied Airlines than American Airlines.
Delta Air Lines plans to offer Shake Shack cheeseburgers as a pre-order meal option in domestic first class. This will begin out of Boston on December 1, and expand to other markets “throughout 2025.”
With their bankruptcy filing, they’ve laid out the changes they believe are necessary to turn around the airline’s performance. And it’s taking further the notion that they need a different product to appeal to today’s consumers, especially in an environment of higher costs. They plan free wifi; free water and snacks for all; and improved customer service. They’re also planning improved upgrades for elite frequent flyers.
It sounds like they’re planning to address food and beverage deficiencies, though, in a really serious way. According to aviation watchdog JonNYC who has been sharing details on Twitter and on Bluesky, Delta is launching “pretty ambitious upgrades to several aspects of on board food and drink” along with servingware and service flow.
Spirit Airlines has filed for bankruptcy after merger talks with Frontier fell through, citing $8.99 billion in debt and plans to restructure through creditor agreements while continuing operations, though travelers may face higher fares and route adjustments in the future.
Unfortunately larger bins aren’t a panacea. Even where bins are in theory large enough to accommodate a full sized carry on bag per passenger, that requires turning carry on bags on their side, and too many passengers don’t know to do this.
Now, United Airlines has a solution. They’re trying to teach passengers how to use overhead bins properly, to get the most bags in.
Sometimes the middle seat passenger is the one who’s just out of luck. Even worse is if the couple talks to each other throughout the flight, leaning over the stranger between them.
Often gratuitous bag checking – the can of beer, the loose deoderant – is done by passengers taking advantage of their free baggage allowance. Of course, just because you can doesn’t mean you should! But who’s in for showing up at an American Airlines ticket counter, insisting on checking 5 liters of water for free?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
