Last month I reported on a rate glitch at the Holiday Inn Phuket — THB0.01 per night from May through October — and the rate was available for more or less a full day. No one has been cancelled that I’m aware of, whether they booked at the Priority Club website, Travelocity, or elsewhere. The hotel did say at first that there was an error that they couldn’t honor, though they didn’t cancel reservations. Now, as reported by several Flyertalkers, the hotel has explicitly acknowledged that they will be honoring this “once-in a lifetime, special room rate.”
Commentary
Category Archives for Commentary.
My Greatest Fear
Feb
07
2006
My greatest fear is that the awards offered by airlines and hotels will go away, that the great values will disappear. What if I can’t use 60,000 Cathay Pacific miles to fly British Airways business class to Europe anymore? What if 90,000 United miles no longer buys a business class ticket from the US to Australia? I have this recurring nightmare, I hope speaking it aloud doesn’t make it more likely to come true, and fortunately it’s just my worrying and not something based on insider information. United’s award chart is so much better than any of their U.S. competitors’. Many other airlines devalued their award charts in the past few years while United was in bankrupty (the Qantas term for it was ‘rebalanced’). United didn’t make award chart changes, I assume they didn’t want…
Sick of Priority Club’s Inconsistency Awarding Points for Hotel Stays
Jan
20
2006
Priority Club (Holiday Inn, Crowne Plaza, Intercontinental, etc.) is probably worse than any other chain with respect to hotel properties complying with the terms and conditions of their loyalty program. One specific area where this manifests itself is upgrades for elite members (Platinums can never really know what to expect at a Holiday Inn, and Royal Ambassador treatment varies markedly at all Intercontinentals — is there an upgrade at all? is it to an executive room or a suite or two room categories or…?). But what bothers me most at the moment is their decision to award points and stay credit on any given rate. You just never know whether you’re going to earn points. And even if you think you should, reporting a discrepancy after the fact may or may not be met with…
So how many miles do YOU have?
Jan
11
2006
Randy Petersen reported some fascinating pieces of data about Delta frequent flyers: The largest current SkyMiles balance is 21,846,145 miles. …Most transoceanic segments in 2005: 61 Most miles flowm: 519,676 I have miles in my accounts. And I’m known to fly occasionally. But I’m a nobody. Nothing. A gnat. No, not even a gnat. Gnats have wings and can fly.
Barclay’s Card is Better
Jan
04
2006
The Arizona Republic compares the two USAirways co-branded credit cards and correctly sides with the Barclays/Juniper Bank Mastercard product that I’ve been touting the past couple of days over the stale Bank of America card.
Northwest’s Customers are Just Dying to Earn Miles
Dec
13
2005
Northwest now requires travelers seeking a bereavement fare to join its frequent flyer program first. Jokes about bereavement fares are probably in poor taste, so I’ll leave it at that.
Swan Song?
Oct
28
2005
Delta is considering dissolving its “low cost carrier-within-a-carrier” called Song. The wisdom of these operations has always been questionable at best. Delta used to offer a similar product to and around Florida. They resurrected the idea with Song, and expanded it to cross-country flights. USAirways used to have Metrojet. United had “Shuttle by United” on the West Coast. There’s still the occasional 737 in Shuttle by United colors (with less legroom and no ability to serve hot food) disappointing frequent travelers when they’re surprised at the gate. There’s the familiar joke about United’s current attempt, Ted, that it represents “the end of UniTED.” Continental had Continental Lite. It’s very hard to market two distinct products under the same brand. It’s hard to offer operational independence. And with different pay scales and work rules (the real…
Online Dirty Tricks at American Airlines
Oct
18
2005
The Wikipedia entry on the Wright Amendment (the law which restricts destinations of flights taking off from Dallas’ Love Field, which serves — and was intended — to protect American Airlines from Southwest) was edited by someone using an American Airlines domain. Someone using an Internet service provider registered to American edited online encyclopedia Wikipedia last week to describe Southwest Airlines as “a notoriously litigious company constantly seeking to change laws to gain an advantage.” For a time, the site also said Dallas-based Southwest is “known for its PR machine and litigious nature.” American dismisses the event as actions by rogue employees that it cannot identify.
Duty Free at Baghdad International Airport
Aug
01
2005
Via Brad DeLong, Iraq’s transportation minister has ordered a ban on alcohol sales at Baghdad International Airport. The airport’s duty-free shop is not complying, in spite of threats to have their $800,000 inventory destroyed. Alcohol makes up 85% of duty free sales at the airport. Oddly enough, the decision to ban alcohol is influenced by how it would look to the outside world. Jabiri expressed concern about Iraq’s image if alcohol continues to be sold. “And this could corrupt the employees also,” he said. “Foreign travelers might not even realize this is an Islamic country when they see alcohol in the airport.” Oh, yeah, if we didn’t go to war in Iraq because of weapons of mass destruction that didn’t exist, it must have been to create a secular, democratic state in the Middle East…
Man Charged with Exposing Himself on a Flight
Jul
29
2005
The alleged incident occurred on a flight from DC to Syracuse, and the guy denies it. Story contains one of the best lines ever in a news article: When he got off the plane in Syracuse, police took him into custody and checked to see if he was wearing underpants, which he was, Gibeau said. But I don’t think this is actually illegal: Police searched Gibeau and found five Polaroid photos of his penis, according to Bragg’s affidavit. Gibeau said he was bringing the photos to his girlfriend to show her the contrast between the sunburned areas of his body and the areas that weren’t exposed on the beach.
