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Category Archives for General.

1 Million People Flew Yesterday And That’s A Little Scary

Nov 21 2020

Thanksgiving air travel is going to set 2020 records, and the confidence level for that can be adjusted up significantly after 1 million people cleared TSA security checkpoints yesterday.

We’re now at a place where intertemporal substitution makes a great deal of sense. We’ll travel less now, and travel more in the summer. We’ll go out to eat less now, and go out to eat more in the summer. I simultaneously cannot wait for travel to recover and also hope it waits until 2021 to do so.

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New Student Frequent Flyer Program Points To A Renaissance In Loyalty

qatarplane
Nov 16 2020

There’s a long history of loyalty programs targeting people while they’re young, hoping to build a lifetime relationship with a customer. And some of those ideas are resurfacing today.

Seeing more efforts along these lines is a sign that loyalty matters again. When planes were full airlines didn’t have to work as hard building relationships with customers or marketing to fill empty seats. That’s all changed, and we’re beginning to see a renaissance of the frequent flyer program. Hopefully that spirit lasts even once we’re back to normal times and traveling again.

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