Category Archives for Lounges.
Capital One opened its first airport lounge at Dallas – Fort Worth in November 2021. Then they opened Washington Dulles in September. Now their third one – the Capital One Lounge Denver – will open tomorrow – Friday, November 3.
Some of the variance is based on how much people spend on airports and save in the Centurion lounge. Others value it as an ideal, a real escape from the terminal and good food and drink and what that might retail for.
The problem is that, as I wrote five and a half years ago, Centurion lounges have gotten so busy nobody goes there anymore. The experience rarely measures up to the ideal where you experience peace, a nice meal, and even a spa treatment.
The new Denver lounge is in terminal C between gate 30 and 32. It’s 6,000 square feet with seating for 114 people, and is open 4:30 a.m. – 11:30 p.m.
Next week a British Airways lease for new lounge space at the Miami airport is expected to receive signoff. The lounge will be 12,973 square feet on the Concourse E-Satellite fourth floor.
Access to an airport lounge is supposed to be a refuge from the crowds, a place to get help with your travel itinerary when flights delay and cancel, and a place to work and get something to eat in peace when you have time to kill. But is it a status symbol?
A passenger in the Boston airport Delta Air Lines Sky Club locked herself in the bathroom when a stall’s handle fell off the door. Surprisingly, despite kicking and banging on the door, no one responded to her calls for help. Desperate, she pulled out her cell phone and placed a call to the police.
Premium American Express and Capital One customers have been frustrated by getting turned away from Virgin Atlantic lounges in the United States.
Every piece on the new DC lounge highlights the fireplace feature of the lounge. It helps make the space. However American Airlines has shut off the fireplace in the lounge, staff say, ‘for the environment’.
With an increase in Admirals Club membership fees and premium credit card annual fee American Airlines is investing more in the food in its lounges. The offerings still significantly lag what you’ll find in a Delta Air Lines Sky Club, but they’re better than they used to be.
The airline’s food (whether in lounge or in air) isn’t a reason not to book American, and I suppose that’s what they’re going for.
Traditionally airport lounges have offered snacks, but you’re not supposed to take food with you for the flight. That’s to limit costs. Hotels with club lounges frequently have drinks, but many make a point not to offer bottled water – knowing that their beverage costs would skyrocket.
Without to go containers, though, passengers and hotel guests get creative. Where there’s free food, some people are going to go wild.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
