Jun
06
2023
You used to be able to access Plaza Premium’s own lounges via Priority Pass, but that partnership ended two years ago. But now it’s back.
Plaza Premium Lounges Return To Priority Pass
Lounges
Category Archives for Lounges.
Why U.S. Credit Card Customers Are Being Turned Away From Virgin Atlantic Lounges
Jun
01
2023
Readers have shared a frustration by e-mail and in the comments to various posts about access to Virgin Atlantic Clubhouses in the U.S. using their credit cards which are supposed to provide them entry.
Access rules can be complicated, but it appears that especially for the San Francisco lounge, a manager there has instructed staff to in essence violate their contract and deny access out of an antipathy for credit card guests.
First U.S. Chase Airport Lounge Opens May 16 In Boston With Unique Rules For Entry
May
11
2023
Chase’s first U.S. airport lounge, announced nearly two years ago, is about to open in Boston. Opening day for the Chase Sapphire Lounge by The Club in Boston Logan’s Terminal B-C connector between gates B40 and B39 will be May 16.
New Delta ‘Grab And Go’ Strategy To Reduce Lines Getting Into The Airport Lounge
May
10
2023
Delta has a new option to entice people not to take up space in their New York JFK lounge: a grab and go where you can get food and drink, but this requires a ticket that you get by agreeing to forego use of the lounge.
Delta Clamped Down On Airline Lounge Access, But It Doesn’t Stop Long Lines
Apr
25
2023
Delta’s biggest customer is American Express, generating over $5 billion a year from the financial services giant. Their contract with American Express runs through 2029. And lounge access sells credit cards.
As a result, the airline isn’t in a position to do anything about the true cause of crowding. And crowding tends to be worst in major markets with the greatest concentration of premium American Express cardholders… like New York.
American Express Centurion Lounge Guest Restrictions Aren’t Working
Apr
21
2023
America Express has had a huge conundrum with its Centurion lounges. They promote access to acquire premium credit card customers, but customers show up and have a subpar experience because the lounges are too crowded. They’ve been battling this over the past half dozen years and nothing has worked.
Passenger Takes Revenge On Man With Feet On Couch In United Airlines Airport Lounge
Apr
15
2023
In airport lounges people shovel food and drink into their bags, and stick their feet up on the furniture, going to sleep on couches, and generally acting as though these ‘nicer’ spaces are U.N.-administered refugee camps.
One airline passenger saw another’s behavior, and decided to take reform into their own hands.
Just Because The Airline Lounge Is Classy, Doesn’t Mean The Customers Are
Apr
02
2023
Everyday passenger behavior in lounges has gotten worse, from being draped over couches asleep (lounge couches aren’t nap rooms) to simply sticking bare feet up on the furniture. Would you do this at the home of an acquaintance – someone you know, but not well? Why do this in front of other passengers, and on furniture that doesn’t even belong to you? United Clubs don’t allow outside food, surely clubs can impose minimum standards like ‘no shirt, no shoes, no entry.’?
American Airlines Re-Opened Its London Heathrow International First Class Lounge
Mar
20
2023
American Airlines has just re-opened its international first class lounge at London Heathrow, after closing at the start of the pandemic. And I’m not sure why. London Heathrow terminal 3 already has some of the best lounge options in the world.
Now Open In Austin: Inside Chase’s First Ever U.S. Airport Space For Sapphire Reserve Cardmembers
Mar
20
2023
Chase’s new Sapphire Terrace is now open in the Austin airport. It’s the bank’s first airport space in the U.S., though not officially a ‘Sapphire Lounge’. That’s because it’s unique, not a full lounge and mostly outdoor space. It’s also open to Sapphire Reserve cardmembers but not a part of Priority Pass.
The space has been really transformed compared to just a week ago when I looked in on it.
