Category Archives for Lounges.
Starting February 3, Delta Air Lines is banning employees on nonrev travel and who are traveling on company business from accessing their lounges. Delta acknowledges the “lines out the door” of their clubs and that this includes “360 and Diamond Medallion Members – waiting for seats once inside” and says they’re eliminating access for employees who pay for membership in order to “ensur[e] our most loyal and valued customers have adequate access.”
The Greenwich Lounge has taken the old Flagship Lounge space, American’s business class lounge, and rebranded it. In fact very little has been done to that lounge. They’ve merely repurposed it, existing furniture and all. Buffet is the same as in the Soho lounge.
American Airlines has (4) levels of lounge at New York JFK, and it gets confusing for passengers. Part of it is that the lounge names don’t describe who has access, part of it is that the lounges are brand new, with three of them shared with British Airways now that BA has moved into the terminal.
The Chelsea Lounge JFK is the most premium spot at the New York airport for American Airlines and British Airways passengers. It is the true first class lounge, open to those flying in first (and not business) class on international flights as well as flying in first class on Flagship domestic routes such as to San Francisco and Los Angeles.
The Honolulu airport Admirals Club is a shared lounge with Japan Airlines. It’s actually controlled by JAL, but is branded both a Japan Airlines Sakura Lounge and an American Airlines Admirals Club.
Airline lounges in Honolulu (and Hawaii generally) are quite weak, so this is hardly one of the inferior lounges at the airport. It’s an air conditioned place to sit, but not worth coming to the airport early for.
While the worst lines are most often reported at New York JFK terminal 4, things are bad across the system. Reports had been that at JFK Delta was even feeding passengers while they waited in long lines to get into the club.
Now the need for sustenance has grown beyond JFK.
While some claim the ‘middle class ruined airport lounges’ or that credit card companies providing lounge access has ruined it, neither is exactly correct.
Delta’s Sky Clubs are nicer than competitor products, with more and better food. But they’re also busy. There are frequently (long) lines to get in, and once inside they’re crowded – hardly a respite from the terminal. Delta has a problem, driven in part by more people with access through credit cards because of their Amex agreement, and in part because a nicer lounge means passengers are more likely to go when eligible.
This week I wrote that Delta Air Lines would cut Sky Club lounge access for elites flying coach on international itineraries. They’re doing that. But they’re going further.
Delta is reportedly on the verge of an announcement to cut Sky Club access for elite frequent flyers traveling in long haul economy and premium economy cabins.
These new restrictions, if implemented, would become part of a strategy to address extreme crowding in the airline’s lounges that have lead to long lines and to turning away club members in some locations.
Brian Sumers of Skift interviewed Allison Ausband, executive vice president and chief customer experience officer at Delta. He asked her about Sky Club overcrowding and the lines to get in. She shared what Delta is doing about it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
