Delta’s New “Comfort Basic” Plan Bets You’ll Pay Extra To Get Stuck In A Middle Seat [Roundup]

News and notes from around the interweb:

  • Delta’s push at further price discrimination by separating out each product into a ‘good, better, best’ buying option moves forward with the introduction of Comfort Basic which is basic economy, but for extra legroom seats.

    You don’t get a seat assignment until check-in, which is stupid, because you wind up with a middle seat so why would you pay more for the extra legroom section in the first place? Glen Hauenstein has been a very successful airline executive, but he seems to be getting a bit high on his own supply down in Atlanta.

  • I’ve never seen an airline post a customer receipt publicly before that I can recall.

  • New Singapore Airlines Changi airport terminal 2 first class lounge

  • You can now link your United and Lyft accounts to earn 4x MileagePlus miles on scheduled airport rides; 3x on Extra Comfort, Lyft Black, Black SUV, and on-demand airport rides; 2x on Standard, Priority Pickup, and XL rides using a company business profile, and 1x on other Standard, Priority, and XL rides.

    You can switch earning partners at will. I’d only consider earning United miles with Lyft on scheduled airport rides.

    Alaska Airlines earning is 3x on airport rides, Extra Comfort, Black, and Black SUV and 2x on all other Lyft rides. And I’d take an equivalent number of Alaska miles over United miles.

  • I always love a good Tortas Frontera sandwich. It’s the best thing about Chicago O’Hare. This time was different. I ordered a choriqueso (now over $18 with tax!) and the bread wasn’t pressed/grilled. It was chewy. I am hoping this was a one-off, just hosing me, versus the new standard? Have y’all been through there recently?

  • Such a metaphor for American Airlines Customer Service. This is O’Hare:

  • She should have just watched King of the Hill. Hint: the hotel will bring a floor mattress later and move the table out of the way.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. As a quintuple citizen (yes, 5 passports, none of them through investments or scam) it is clear that I should not show the usa one too much, as demonstrated by the jewel who did not understand what was going on in her japan room but even worse, thinks that displaying her ignorance is something to be proud of
    And now lets wait for 1990 to curse me…

  2. At least the room in Japan doesn’t have a bathroom with a squat toilet. I understand that it may not be normal to have the mattress out during the day in Japan, but if I am getting in after may hours of sitting upright on an airplane in coach, lying down on my back on a mattress is high on the list of things I want to do before anything else. Lying down starts to work the kinks out of my back. It is a form of healing, if you wish to call it that.

  3. Delta is getting a bit big for its britches. I find it offensive that they charge an average of $300 more for a first class “Extra” ticket and the only benefit, other than fully refundable, is you don’t have to pay for same day changes. For Comfort Plus, $200 moves you to the front of the upgrade line. Wow, what a value proposition! Sign me up!

    I have one more year as a Diamond, but I have already begun shopping airlines for best route and price. I flew American last month for the first time in over 15 years and the experience was just fine, as well as being a direct flight and not a stopover. Next month, flying Emirates Business Class for half the price of Delta One. Delta should remember that airline loyalty is fungible.

  4. @bhn — Did you say, britches?? (Reminds me of that fella who calls himself, Steamy Ray Vaughn… he done sh*t his britches… leave them poor britches alone!)

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