How United Is Keeping Employees From Pointing Fingers At Each Other Over Flight Delays

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. it’s Helmut, not helmet, the latter being something you wear on your head.

  2. RE: Delta Ad
    Made me tear up a little. Will be on the lookout for the ad next time

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