IHG Rewards Club has been a strong rebate program, but hasn’t offered meaningful elite benefits. They have all the right ideas but really haven’t implemented any of them.
- no guaranteed lounge access.
- no guaranteed late checkout.
- no guaranteed upgrade to suites, even when available at check-in.
- no guaranteed breakfast.
Top tier elites do get Hertz (giveaway level) status.
Otherwise most of what you get on-property from a participating Crowne Plaza, Holiday Inn, or related brand is the generosity of the individual hotel.
Scott L. shares, though, that a mailing being sent out to co-brand cardholders — who get mid-tier Platinum status just for having the card — says that they receive club lounge access!
This doesn’t appear on any IHG Rewards Club benefits page, or in the program terms and conditions, so I reached out to see what’s going on.
An IHG Americas Spokesperson tells me this mailing is incorrect, “IHG Rewards Club Select Credit Cardmembers do earn Platinum Status as a benefit of cardmembership; however, this does not include Executive Lounge Access (where available).”
So despite telling customers that there were now meaningful elite benefits, IHG Rewards Club hasn’t actually made this change. There must be a source for this confusion, so hopefully this is something they’ll do in the future.