No Need to Cancel and Rebook! The Awesome Hyatt 20% Award Rebate is Easier Than Expected

This morning I wrote about an awesome offer from Hyatt. Gold Passport members who have the Hyatt Visa (and you had to have the card at the end of January, unfortunately you can’t just sign up now) get a 20% rebate on points redemptions other than mileage transfers and rental car certificates through July 31. (Registration is required.)

The terms and conditions of the offer says,

Only points redeemed between 2/17/2015 and 7/31/2015 will be eligible for this promotion.

I took that to mean that the reservation had to be made during the promotion period. If you redeemed points prior to February 17, for a stay between February 17 and July 31, you wouldn’t get the points rebate. So I suggested that some people would want to cancel and rebook existing award reservations that were made prior to this promotion coming out.

It turns out, though, that rebooking is not necessary. Hyatt confirmed this on Twitter (HT: Matt E.), and commenter Danny reports being told the same by phone.

I figured that since it would take 4-6 weeks to receive the rebate there might be a process in place to validate when a booking was made. It makes sense, though, that Hyatt is likely not able to check this in any reasonable way. While points are deducted at time of reservation (exception: Diamond members can redeem awards without sufficient points, and just need to have the points before their stay), the award redemption often (though not always) posts alongside the stay itself with a date matching the stay.

Bottom-line: This is even more convenient and generous than I initially expected. A Hyatt Visa cardholder who registers gets 20% back on their award redemptions regardless of when their reservation was made, as long as it is consumed during the promotion period.

ALSO: THIS IS NOT TARGETED If you are a Hyatt Visa cardmember and are not able to register, then call Hyatt or tweet them and they should be able to manually add the promotion to your account. Make not of whom you speak with though since you want to ensure it’s done correctly. Some folks have reported issues registering, and not because they’re ineligible.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I have a stay at the PH BA, checking in 2/14 checking our 2/19, cash+points, I wonder if I’ll get the rebate. The terms are a bit vague, as they say “Only points redeemed between 2/17/2015 and 7/31/2015 will be eligible for this promotion. If a redemption is connected to a stay, the entire stay must be completed by 7/31/2015.” So the question then, I suppose, is when the points are “redeemed.” And in my case they were pulled from my account before the 17th. Curious to hear what others think. I guess I’ll know soon enough!

  2. This is great news. Had a lot of bookings before point increase was worried about rebooking glad I don’t hVe to deal with it.

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