Connecting to American Eagle In Chicago? Expect Wet Bags

american airlines planes
Feb 01 2020

According to Department of Transportation statistics American Airlines is number 8 out of 8 airlines in baggage mishandling. They view this as a competitive disadvantage in the Chicago market where they lag United (#4 of 8). So they’re working to improve their baggage reliability statistics. Whether the bags make it to you dry seems like it may be another matter.

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Here’s The New Business Class Seat American Airlines Will Select

airplane bed
Feb 01 2020

American Airlines is testing new business class seats. This week they’re even testing new coach and premium economy seats with customers. Next week they’ll test new seat options for business class. And once that happens the leaks will, presumably, start pouring out.

However we don’t need to wait for leaked word on the seats American is trialing to know not just what they’re considering but to make a strong educated guess about the seat they will actually select.

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More Generous Frequent Flyer Program Drives Profits At Alaska Airlines

alaska airlines plane
Feb 01 2020

Despite being hobbled by a less aggressive co-brand credit card issuer in Bank of America, Alaska reports in their fourth quarter earnings call that they “saw double-digit percentage growth in our revenues” from Mileage Plan and that comes on top of “incredible years of growth in our loyalty program since the acquisition.”

The financial performance of the program demonstrates that charting their own course – investing more in marketing – drives customer loyalty and revenue to the airline and helps them to compete effectively against less generous airlines

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