I love the Southwest Airlines Companion Pass. You can bring someone with you when you travel for just the cost of taxes as long as there’s a seat for sale. It doesn’t matter whether you’re buying your own ticket with cash or spending points.
And you can change your selected companion up to three times during the companion pass’s validity.
At the beginning of the year there was consternation over the ‘end date’ for Hertz benefits for Capital One’s suite of Venture cards. The Venture X card in particular offers Hertz Presidents Club status, while the Venture offers Five Star.
It really elevated this passenger’s business class experience when a United Airlines flight attendant create a makeshift ‘ice bucket’ to keep their champagne chilled on a transatlantic flight.
United Airlines is adding free Starlink wifi to its planes over the coming years, with the first install expected in service next year. Based on experience with Hawaiian Airlines and JSX, it should be faster – and with far less latency – than competitors’ wifi.
A passenger shared their experience traveling with their 10 year old, and the internet is furious. These parents have their son sit alone on flights – even when they’re all flying together. The parents sit together, and the child gets placed in a middle seat, often people two other people traveling together. Let those people watch their kid.
American Airlines rolled out a new automated phone system this summer. There was an AI-sounding voice that forced you to listen to a minute-long greeting about how, for instance, you can add a pet to your reservation online before you’re allowed to do anything else. The system no longer recognized “agent” or similar requests until it had finished burning a minute of your life you’d never get back.
Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
They dropped the requirement that you book direct to get breakfast, but also started charging non-elite guests for breakfast at some properties as a test. I hadn’t realized until recently that – four years later – this test continues, with the future of free Hyatt Place breakfast still uncertain.
The CFO of United Airlines presented at the Morgan Stanley 12th Annual Laguna Conference on Thursday and he tipped his hand that the airline is about to start buying back stock
Delta Air Lines sent out a memo to prospective employees interviewing for flight attendant jobs. Candidates were told to wear “proper undergarments” to their interview – underwear should not be visible to staff.
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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
