American Airlines Exec VP Flies United, Discovers Streaming Video Can’t Replace Seat Back Screens

back of airlplane seat
Nov 10 2018

Yesterday I wrote about American Airlines Executive Vice President of People, Communications, and Public Affairs Elise Eberwein flying United in first class. She wrote a trip report on twitter documenting the experience.

Subsequently she’s shared one more detail about the flight, and I hope she does more than just write about it on twitter. She needs to bring the insight back to the American Airlines management team: the flight had no seat back video and she couldn’t watch United’s streaming inflgiht entertainment.

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Gate Agent Used Rebooking Trick to Save Money for Over 100 Customers, Now Faces Prison

jetblue plane
Nov 10 2018

A JetBlue gate agent had people book the cheapest flight available — usually Long Beach to Las Vegas — and then rebooked those passengers for more expensive international travel.

She did this 505 times for more than 100 people between July 1, 2016 and Sept. 27, 2017, treating the customers as though they had missed flights “or experienced a death in the family.” The agent was arrested on Thursday and charged with wire fraud in federal court.

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