Oscar Munoz took the stage at Gotham Hall in New York this morning to talk about their new push at United. It as as much about the culture of the airline as it was about the new product — the “culture of caring” and “new spirit of United” that he acknowledges has been “missing far too long.”
So the center of their design is the new Zodiac seat (coming from Zodiac UK, with a dedicated product line that United says is on-time for a seat that’s been certified).
The seat will be fully flat with direct aisle access. That puts it a cut above British Airways and Lufthansa, but plays catch up to Delta and American.