The Department of Transportation has settled with Southwest Airlines over its meltdown last Christmas, with the airline agreeing to a $140 million penalty (but not really). It took DOT a year to deal with this. Customers who were inconvenienced in the mess do not get anything from this. And Southwest Airlines doesn’t deserve it in any case.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
In early 2020 white collar professionals stopped going to the office. People worked from home, and went online. They stopped flying. And there were varying schools of thought on how much they’d return to office and return to business travel.
Some people were waiting for the economy to tighten, expecting employers to insist that everyone go back to office and get back on the road. Others thought it was just a matter of time.
Delta Air Lines and El Al announced a partnership in June. That partnership is now live and it means the end of El Al’s relationship with Alaska Airlines.
Some people like to give out chocolates to their flight crew, or agents in the airline lounge. Others prefer to hand out small Starbucks gift cards. This isn’t expected. Most people do not do this. But for those considering it, is it a good idea? Is it appropriate?
People complain that room service is too expensive, sometimes takes too long, and isn’t always good. Many people think, do I really want a mediocre hotel’s mediocre food when I have the miracle of choice delivered at my fingertips?
But when the hotel isn’t providing an experience that’s differentiated from Airbnb, there goes their competitive advantage.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
They refuse to show a Jewish sitcom and thinks that this isn’t ‘taking sides in the conflict,’ indeed perhaps the most objectionable thing is British Airways not wanting to take sides against Hamas, terrorism, and the mission to cleanse Jews ‘from the river to the sea’ (and, indeed, beyond).
The best loyalty program deals ever are the ones that really scale – earning millions of miles at a reasonable cost by thinking outside the box and thinking big. Sometimes these deals work out, and other times they wind up in court.
Chase travel did $8 billion in sales in 2022 with 40% growth in number of customers purchasing travel through their portal. They have had public goals to hit $10 billion in sales this year and $15 billion in sales by 2025.
Chase Travel believes they’ll pass American Express and become the third largest travel agency within two years. Last year they were less than 8% behind.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
