A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I love the choice benefits. I love that more activity than just flying counts towards status. And they’ve simplified elites receiving confirmed extra legroom seats. They’re finally introducing meaningful elite upgrades as well. Since benefits aren’t really based on waitlist or status priority, though, higher tiers seem a bit thin to me. 15,000 bonus points as a choice benefit at each level helps a little bit, but I’d like to see higher bonus point amounts at higher tiers.
Still, the path to Mosaic 1 is rich enough that I’m not bothered by requiring $50,000 in credit card spend to get there (and it’s about right at $5000 in travel spend). At the same time I don’t love the revenue-based rather than trip-based nature of the new program for those who do earn status by flying. I think they get plaudits for trying something interesting, even if they’re not first down this path. And they’re offering richer benefits than they ever have before.
Avianca LifeMiles is a popular Star Alliance frequent flyer program for U.S. members because they sell miles inexpensively on a regular basis, and because you can transfer points into their program from several different credit card currencies. They have generally reasonable redemption pricing and no fuel surcharges, though getting customer service when things go wrong can be challenging at times. There was a problem many members were experiencing this month where points would be transferred to the LifeMiles program, it would look to the bank program that the miles transfer went through, but account balances didn’t update. The program says this is solved. Daniel Paredes from LifeMiles shares with me that, The issue was related to some members who transferred points from other loyalty programs (such as Amex Rewards, Citi Thankyou Points, etc) to LifeMiles…
Marriott made it harder and harder to use your points. Some readers thought they just wanted to make it difficult to use your points so that you wouldn’t but that isn’t actually true. The people at Marriott worried about fraud (especially after major data breaches at the chain) gained the upper hand over anyone that cared about the loyalty of their best customers trying to use their points.
The last thing I ever want when redeeming points for my wife’s travel, though, is worrying over whether or not she’ll be able to check in!
Toronto Blue Jays pitcher Anthony Bass blasted United Airlines after a flight attendant asked his pregnant wife to clean up her seating area after their two year old daughter spilled popcorn on the floor. According to Bass, cleaning up after his kids isn’t his wife’s job – that’s for the cleaning crew.
Normally we think about two kinds of luggage: carry on and lost. But there’s actually a third kind, damaged.
Just watch these American Airlines baggage handlers fight over a passenger’s luggage being unloaded from a plane on Saturday.
Now, the idea that Starbucks somehow signals quality is strange. And the brand alone doesn’t matter most, when United served Starbucks it was a special light brew because too many passengers were overwhelmed by deeper flavors. They worked to serve the lowest common denominator taste. But any issue you may have with Delta now serving Starbucks should really be about would you like a cup of it on board?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A passenger bought Singapore Airlines tickets online and then decided to call their U.S. customer service line to change their seat assignments. They looked up the number on their American Express statement underneath the charge, since they happened to be logged into the Amex website, and came up with 800-742-3333. The agent picked up right away and informed them a seat change costs $200.
I don’t usually write formal trip reports, over and over each time, for hotels I’ve been to. Many travel bloggers will choose new places just for the content, while my writing tends to be about the things I see and learn organically.
However I was giving some thought to the Park Hyatt Vendome after my recent stay – why do I keep returning here?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
