If Marriott can’t deliver the most value to guests, those guests have options – more so than with airlines or car rentals in many markets. They don’t just compete against Hyatt and Hilton but also Airbnb.
However Marriott’s CEO – who says workers make too much money and guests need to have more sympathy for hotel ownership groups – says Marriott needs to balance “the expectations of our guests..and the financial realities that our owners and franchisees face.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Video has surfaced appearing to show an American Airlines flight where a pilot made an announcement prior to passengers deplaning where he shared his sins as he found Christ. In the man’s testimony he offers details on his childhood and his journey away from pornography and promiscuous sex. He tells a story about being raped as a child, becoming a sex and pornography addict, and having suicidal thoughts. He says he’s been married for 5 years but cheating on his wife with men.
Wow. This is a pretty cool opportunity for those who jump on it. It’s not cheap, price the price is reasonable I think for what you’re likely to get. Capital One is offering a Summer Dining Series with the Michelin Guide at Michelin-starred restaurants in San Francisco, Brooklyn, and Northern Virginia.
The U.S. is planning to require vaccination as a condition of entry for nearly all visitors to the country. This would replace country-by-country bans on travelers, and would not apply to returning U.S. citizens and permanent residents.
August 3-5, 1981 were a remarkable set of days in U.S. aviation. The union declared a strike on August 3, 1981 which violated what is now 5 U.S.C. § 7311 prohibiting federal government employees from striking.
President Reagan ordered air traffic controllers back to work, calling their strike a “peril to national safety.” Reagan gave striking controllers 48 hours to return to work or lose their jobs. On August 5, 1981 he fired 11,345 striking controllers.
For several years Lufthansa has limited first class award availability to partner frequently flyer programs. Space has only been open within 14 days of travel. If you wanted to redeem miles for first class awards farther out, you’ve had to use Lufthansa’s own Miles & More miles (with the exception of a handful of brief glitches).
The American Express Black Card (Centurion Card) has a $5000 annual fee and you pay a $7500 initiation fee your first year as a cardmember, too. It comes with standard Platinum card benefits (sans the $200 annual airline fee credit), plus Delta Platinum, Hilton Diamond, and IHG Rewards Platinum status. New in the last year is an Equinox Destination Access Membership, and a $1,000 annual Saks credit. Cardmembers sometimes receive expensive gifts too.
The card is getting a refresh. One cardmember sent me details on the package they’ve just received.
Sierra Steadman took to TikTok – you can now stream her complaints free on American Airlines! – to complain that Alaska Airlines shamed her and threatened to kick her off her flight because of the top she was wearing.
A flight attendant, she says, asked to zip up her jacket. She says she complied. Then Ms. Steadman says the flight attendant grabbed her and pulled her back to berate her. Ms. Steadman emphasizes, “My problem is with how she acted after I complied with her request.”
By now much of the world has seen video of the Frontier Airlines Philadelphia – Miami passenger duct taped to his seat after reportedly spilling a cocktail on himself, taking off his shirt, touching up flight attendants and getting into a fight. The flight attendants who used the duct tape were suspended.
There’s new video that’s emerged of the passenger screaming for help as the plane lands, and he’s now expressing himself publicly about the incident.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
