American’s ever-excellent Chief Information Officer (and former AAdvantage head) Maya Leibman announced to employees today that the airline will be replacing current mobile devices for all frontline employees as well as line maintenance workers with new Apple mobile devices.
The test of these devices started today with agents at Washington National airport (the airport seems to be where a lot of new processes get tested). Maintenance is already getting new iPads, a priority because they previously carried multiple devices to deal with different aircraft. Pilots and flight attendants will take longer to see the upgrades.