United Airlines has just fixed a glitch that allowed anyone to view the name and ticket details of customers who had requested refunds.
Anyone can check refund status online by entering their name and ticket number, but United wasn’t validating that names matched the ticket numbers whose information they displayed.
The federal government submitted false statements in court to defend terminating global entry applications for New Yorkers. Now the government said they just didn’t know what they were talking about when making the claims, rather than intentionally lying.
The real question here is whether’s it’s a bigger problem if the federal government lies to the courts, or if the people responsible for trusted traveler programs do not know what information they’re receiving, or what information they need, in order to determine eligibility?
The popular narrative seems to be that United, Delta, and American ‘eliminating change fees’ hurts Southwest Airlines. Southwest hasn’t had change fees, and this takes away one of Southwest’s advantages.
Other airlines still have their advantages over Southwest, from premium cabins to lounges, but those are the same as before. What’s different in the new environment is a growing cost advantage for Southwest, and most people misunderstand what ‘no change fees’ on United, Delta, and American means anyway.
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The U.S. currently only permits 15 airports to receive flights from Europe (including the U.K.), China, or Brazil. That’s because passengers arriving on flights from these places are supposed to be specially screened for Covid-19, since they along with Iran are deemed high risk areas. This policy will be lifted on Monday, September 14.
Senior Vice President Vasu Raja told an investor conference that since American is shrinking he “envision[s] a more seamless experience across partners” both with new partners Alaska and JetBlue and with “longstanding” partners IAG (British Airways, Iberia and others), Japan Airlines, and Qantas.
He notes that while American will “be a smaller airline” the networks of partners are “strong in major business travel markets,” and so it makes sense to offer a “seamless benefit for Executive Platinums [in the form of] upgrades across the global network.”
On Tuesday United Airlines teased new international long haul routes and this morning the airline briefed media about their plans. The airline made media promise not to place guesses on their social posts after the briefing. Now they have a new social post with the reveal.
It’s clearly time that Europeans should be allowed to enter the U.S. There’s no good virus-related reason to keep them out. But what about letting American’s visit Europe? The European Commission is recommending new guidelines for save travel, and the U.S. is on its way towards meeting their criteria.
A formal Department of Transportation complaint has been filed (.pdf) against American Airlines over the removal of their general tariff from their website in June.
American used to have its full ‘terms and conditions’ available online. They’ve removed the legalese entirely from their website and now offer a plain language FAQ-style conditions of carriage page. However there’s still a general tariff, and customers effectively agree to it when they buy a ticket. They just can’t see it or read it.
At 10 a.m. Central time (11 a.m. Eastern) on Wednesday United is making a big route announcement, and they’re dropping hints – they say there are 30 clues – in a video posted to social media.
Here’s the video, and some of the hints they’re dropping. There’ll almost certainly be new transatlantic service from Washington Dulles, Newark, and Chicago. A Boeing 767-300ER is involved. And there’s a new ultra-long haul route with a Boeing 787-9, could United actually fly to Bangkok?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
