I had posted originally that I didn’t think United would honor this, that it was a long shot, and that for all of the armchair lawyering about tickets being issued and DOT regulations that it at least wasn’t obvious to me that it was a slam dunk. And indeed, it wasn’t. United’s official word is that people can either pay the proper mileage price of the awards or cancel without penalty. Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award…
ASIA
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“Do Not Call” the Airline or Hotel During a Mistake Fare, and Is There Strength in Numbers or Best to Keep a Deal Quiet?
Right after I posted an explanation of why there are very few airfare mistakes these days, we get two in a row — first tons of premium cabin award space available on Singapore Airlines (which looks like it’s being honored without any difficulty) and second United MileagePlus awards that touch Hong Kong for 4 miles (it’s too early to say for sure what will happen, though apparently at least two people have already flown on the deal). Both of these examples are consistent with my explanation — that ‘fat finger’ discounts where a zero or two are most commonly left off of a paid airfare are mostly a thing of the past. The system that airlines load their international fares into now contains a warning screen that flags fares that look too low. So it’s…
Is Delta Now Adding Fuel Surcharges onto Korean Airlines Awards? Perhaps Not.
Yesterday Lucky wrote that Delta had started adding fuel surcharges onto award bookings made with Korean AIrlines. Fuel surcharges are commonly billed to customers on award travel throughout the world. Nearly all European airline programs add fuel surcharges (usually several hundred dollars per ticket), with the notable exception of SAS Eurobonus which eliminated the practice a couple of years ago. Most Asian programs do as well. Most programs in the Americas do not. Notable exceptions are Aeroplan which began last year to add them to a majority of partner bookings, American which adds them to British Airways awards and a small one on Iberia bookings, and Delta which adds an ‘international origination surcharge’ to bookings originating from Europe (since their European counterparts add fees, they figure their European customers have little choice and they can…
Are United Award Bookings on Qatar Airways About to Go Away Early?
Matthew ran into an issue booking United MileagePlus award travel on Qatar Airways. Just weeks after Qatar award space became bookable on the united.com website, it was announced that the United-Qatar partnership was ending and awards would be bookable up until September 14 (for travel through the end of schedule as of that time). There are now lots of reports, though, that United’s telephone agents will no longer book the space, citing a memo they received that the partnership terminated early and award travel on Qatar is no longer bookable. The United website still stays bookings can be made through September 14, and the website shows the award availability as well. Qatar awards are still bookable online, and some folks have reported taking four or five phone calls to get it done offline. Bottom-line is…
Where Have all the Mistake Fares Gone?
Earlier in the week I wrote about comments I offered on the future of mobile for travel providers and how they’ll need to start understanding the revenue proposition for their investments (it will be more about reducing distribution costs and a defensive measure to avoid losing revenue to competitors than about unloading distressed inventory). After my comments the panel I spoke with someone who works for the Airline Tariff Publishing Company, the airfare clearing house that makes fares available to the computer reservation systems. We chatted a bit about mistake fares, and I must be the last person in the world to realize it, but he shared with me that about 3 years ago they implemented a simple system that’s done a lot to reduce the frequency that “fat finger discounts” (mistyping a price, often…
Up to 50% Bonus on Alitalia Flights Through End of Year
The Alitalia Millemiglia program is offering up to 50% bonus miles for flights taken through the end of 2012. Receive a 15% bonus on your 4th through 7th Alitalia segment credited to the Millemiglia program, a 30% bonus on segments 8 through 19, and a 50% bonus on your 20th segment and beyond. I haven’t found the offer listed in English, and oddly enough the Google translate of the Italian page suggested that the bonus was on Air France segments. Perhaps Google remembers when Air France was trying to buy Alitalia? I’m not a big fan of accruing points with Alitalia without specific, near-term uses. One of the ‘quirks’ of the program, I’m told to comport with Italian law (though I do not know if this is a law that Alitalia has pushed for, or…
American Automobile Association (AAA) Hotel Discounts
Heels First Travel describes getting AAA membership just for the hotel discounts. And that’s exactly what I do. Hilton sometimes has decent AAA rates, though I usually book their MVP rates. At Hyatt, where I stay somewhat frequently, AAA rates are usually approximately the same as prepaid rates but which are cancellable. I’m nearly allergic to non-cancellable hotel rates, unless I’m getting a monster discount such as order of magnitude 50% off via Priceline. I’m usually not willing to book a non-refundable rate for a mere 10% off unless it’s exceptionally close to check-in. So the AAA rate deal is worthwhile to me, I capture the savings while maintaining the flexibility. And after 3-5 room nights booked this way I break even on my annual membership. Now I can’t say I’ve ever been ‘carded’ or…
American Website Now Supports Booking Qantas Award Space
Via Milepoint, and as promised a week ago by AAdvantage President Suzanne Rubin, the American Airlines website is now capable of searching for Qantas (and its Jetstar subsidiary) award space. This is especially useful because while the Qantas website itself is one of the great tools for searching award availability — if you want to search for awards on oneworld airlines, American AAdvantage members sign up for a Qantas frequent flyer account (free for folks outside Australia), and it’s great for finding flights on partners like British Airways and Iberia but which does not include Japan Airlines — there is more Qantas award availability offered to Qantas’ own members than to partners. The Qantas website will often show award seats, for instance from Los Angeles to Sydney, that are available to Qantas members but not…
Air France First Class Upgrades 50% Off Through August 31 (Flying Blue Elites Only)
Air France only allows first class award redemption to be available to its own Flying Blue elite members, not to partner airline frequent flyer members. And its own frequent flyers have to spend the rule-buster amount of miles to redeem. It’s a ton of miles, and the product is generally several standard deviations behind the top first class products in the world. But at least spending more miles also means it’s available pretty much whenever you want it. You also have to be a Flying Blue elite member in order to upgrade from business to first class. But for Flying Blue elites first class upgrades are 50% off for bookings made by August 31, travel in July and August. Flying Blue Platinum, Gold and Silver members can save 50% on the Award Miles usually required…
Air France KLM Flying Blue 50% Off Promo Awards for July and August
Throughout the year the Air France KLM (and related airlines) Flying Blue frequent flyer program offers discounted ‘promo awards’ — generally half off the usual redemption price for flights between Europe and various cities around the world. And ‘Europe’ has a pretty broad definition: Europe 1: Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Switzerland, United Kingdom Europe 2: Austria, Denmark, Finland, Italy, Malta, Norway, Portugal, Spain, Sweden Europe 3: Albania, Algeria, Belarus, Bosnia, Bulgaria, Croatia, Canary Islands, Cyprus, Czech Republic, Estonia, Greece, Hungary, Israel, Latvia, Libya, Lithuania, Macedonia, Moldova, Morocco, Poland, Romania, Western Russia, Serbia, Slovakia, Slovenia, Turkey, Tunisia, Ukraine. Here’s how I described promo awards back in May: Air France KLM Flying Blue offers ‘promo awards’ at 50% off with the specific cities varying throughout the year. Several programs transfer to Flying Blue including American…
