ASIA

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Man Orders First Class Passenger Not To Recline His Seat, Demands Flight Attendant Crackdown

by Gary Leff

economy seats
Apr 14 2023

A frequent flyer on Reddit asks whether they’re a jerk for reclining their seat. As background, they’re 6’3″ and in first class, and they try to be polite – making sure the person in the seat behind them “doesn’t have a laptop out… then slowly recline[s their] seat back.” And they still wound up in a hostile encounter with a passenger when they did it. They gave in the first time, and kept their seat straight, until after the meal when a flight attendant gave them ‘permission’ to try again.

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British Airways Introduces Points Planes, Flights They Refuse To Sell For Cash

by Gary Leff

Apr 13 2023

British Airways is launching ‘Avios Only’ flights – flights they aren’t selling for cash, just making available for redemption.

More airlines should offer more availability once they properly understand the value in delivering to members over the long-term. Programs should be willing to spend more with their airline on seats, to avoid killing their golden goose – in the U.S. the biggest airline loyalty programs are worth 11 figures, and generate $5 billion-plus annually in revenue. Frustrated members reduce that long-term value proposition

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Corrupt oneworld Airline SriLankan May Finally Be Privatized

by Gary Leff

Apr 11 2023

Sri Lanka is one of the three largest recipients of lending from China. Their basic problem is spending more money than they have, and then limiting further what they have through regulation. The government there decided farms needed to switch to organic practices, banning chemical fertilizers and pesticides, which led to lower yields without being offset by higher prices. Food shortages followed.

The government needs to curtail its spending and devalue its currency. Part of that means reducing subsidies of inefficient businesses, that have been kept as corrupt enterprises to benefit powerful elites.

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7 Quick Takeaways From American Airlines Eliminating “Saver” Award Travel

by Gary Leff

an airplane on the runway
Apr 05 2023

American Airlines has eliminated its ‘saver’ and ‘anytime’ awards. Now when you’re using American’s miles to fly American Airlines, the only option is web special awards, which have been renamed Flight Awards. Nothing else changes at this time, though a number of things flow from this decision.

Most awards were already web specials. There’s a new award chart, but it doesn’t provide very much information. Overall I consider the change negative, but mostly just recognizing past devaluations rather than representing a new devaluation.

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American AAdvantage Ends Saver And Anytime Awards: Everything You Need To Know

by Gary Leff

Apr 05 2023

American Airlines has eliminated Saver and Anytime awards, and replaced those award charts with a new ‘starting from’ pricing chart for American Airlines flights. There are no changes to partner awards or upgrade awards. And since most American awards were already dynamically-priced web specials, in practice little changes at all.

Here are the full details.

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12 Realistic Ways To Make American Airlines Better

by Gary Leff

Mar 29 2023

With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.

As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.

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American Airlines Reveals Strategy For International Routes From Charlotte, Philadelphia, And LAX

by Gary Leff

Mar 27 2023

American sees itself as having “the best hubs in the business for domestic and international short haul network” in Charlotte, DFW, and Phoenix. They’re working to build New York JFK working with Alaska to build Seattle on the West Coast, according to executives in a recording of comments to employees last week that’s been shared with View From The Wing. However their approach to long haul is different.

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