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Interview: Shangri-La’s Loyalty VP On Treating Guests Well Every Time & Why Owning Hotels Matters

Jan 24 2022

Shangri-La’s Vice President and Head of Shangri-La Circle Kevin Siew offered both real insight into how the chain thinks about loyalty – and what’s necessary to deliver great experiences for guests regardless of the chain. So this was a very interesting hour, spent together via Zoom since he’s based in Hong Kong. My key takeaways included the importance of treating guests well at each interaction, regardless of their reason for a stay or meal, and contra most of the industry just how much vertical integration – owning the hotels and restaurants – actually matters for a hospitality chain.

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American Airlines Introduces New Flagship Business Plus Instead Of First Class, What Does It Mean?

Jan 20 2022

Could this be the end of first class on international routes and premium cross country flights on American Airlines? Or the introduction of a really stepped up business class, or both?

Wednesday evening American was marketing cross country flights on its premium Airbus A321T aircraft as offering “Flagship Business” and “Flagship Business Plus,” the latter instead of first class,. Indeed, the column heading where ‘First’ used to be was replaced with ‘Premier’ at aa.com. And now the change has been rolled back.

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Get 24 Months Of Star Alliance Gold Status By Transferring Bank Points

Jan 15 2022

Through February 2022 there’s a promotion where transferring points into 250,000 Singapore Airlines KrisFlyer miles will earn Star Alliance Gold status for a year.

Singapore Airlines is extending all status that expires by March 2023 by a year. So gaining Star Alliance Gold through this promotion actually nets you 24 months of status. And Singapore is a transfer partner of Chase, American Express, Citibank, Capital One and Brex.

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Citi Prestige Travel Credit Can Be Used For Grocery & Dining Again In 2022

Jan 03 2022

The Citi Prestige Card is no longer available to new applicants. It was Citi’s entry into the premium travel rewards space. Five years ago it was a great card for benefits. They re-tooled it as a strong earning card after shedding it of its best benefits (like unlimited flexible fourth night free on hotels, Admirals Club access and more). The card earns 5x at restaurants and airlines, and 3x on hotels and cruise lines. There’s still a fourth night free hotel benefit, limited to twice a year and more restrictive in its use. It comes with Priority Pass Select and an annual travel credit of up to $250. The card has a $495 annual fee. Like in 2020 and 2021 Citi is letting cardmembers use their travel credit for supermarket and restaurant purchases between January…

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Capital One Venture Miles Now Transfer 1:1 To Choice Hotels

Jan 03 2022

Arguably the most exciting new card of 2021 was the Capital One Venture X card. Along with the bank’s other miles cards, their points now transfer to a variety of frequent flyer programs at 1:1, an improvement that came last spring.

At the time Capital One improved to 1:1 transfers with most partners, they also announced Choice Privileges would become a transfer partner in late 2021. They missed that by a few days, but now this is live.

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Wide Open QSuites Award Space For 4 Passengers From Several Cities For Months At A Time

first class cabin
Dec 23 2021

Qatar has one of the best business class product in the world in its ‘QSuites’. These are revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space. Right now there’s fantastic award availability booking for August through November 2022 for Qatar’s QSuites product – out of several U.S. cities – with four business class seats available.

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