It’s almost a dramatic cliche’. The hero leans over a cliff with arms stretched out, hanging onto someone dangling over the side. There are either dangerous rocks or a fast-racing body of water below. They slowly slip down. The camera zooms in on their fingers – will they fall, creating a dramatic turning point in the film? Or will they be saved, establishing the hero and giving all the characters new resolve?
Something similarly dramatic happened at the Long Beach airport. A Southwest Airlines passenger had left their phone behind in the gate area. They’d already boarded their flight, and the plane had pushed back. A gate agent worked to get the phone down to the ramp. A ramp worker brought it out to the aircraft. They weren’t going to open the aircraft door. Instead, the pilot opened the cockpit window and leaned out. Stretched as far as he could out the window, the ramper jumped as high as he could to pass off the phone. Success!
When our Employees at @LGBairport noticed a Customer's phone left behind in a gate area after a flight that was already boarded and pushed back from the gate, they didn't hesitate. #WorldKindnessDay pic.twitter.com/cf3gJy8Nmy
— Southwest Airlines (@SouthwestAir) November 13, 2022
Not for nothing but the crew risked an exact on-time departure (“D0”) to get the passenger their phone. A certain other airline I know would never.
Stupidity at it’s Best
Donald – speaking about yourself, right?
Why is this news?
It’s news because if reflects the Spirit of Southwest. No other airline would go this far to help out a passenger.
Ken – Exactly, that is another reason why I only fly Southwest.
I think its great.
I think it’s totally awesome!! Above and beyond behavior! Well done Southwest!!
I never got any recognition the many times I brought things in through the window when I flew the 737 at Continental, except for the people that I retrieved their items. Of course, there wasn’t social media back then. By the way, it’s much easier to toss things to the window or use the fueler’s stick.
It’s an airline pilot
Lucky his arm was only thing he dangled out the window
They had already pushed, this “event” did not affect their D0.
LOVE reading a story like this on a Monday morning! Cool video too.
Only on Southwest! I cannot imagine another airline (unless Sully was the pilot) doing this. Just reinforces my very high opinion of Southwest.