air canada

Tag Archives for air canada.

Navigating the Gray Zone: Air Canada’s Lawsuit and the Future of Award Search Tools

by Gary Leff on October 20, 2023

Oct 20 2023

Air Canada has sued award search website Seats.Aero in Delaware court for pulling award availability from its website. They claim (1) trademark infringement for use of its marks, and (2) violations of the Computer Fraud and Abuse Act for accessing its systems without authorization.

There may be a real problem for Air Canada here, but their legal claims appear weak – and certainly bad from a public policy standpoint. They have deeper pockets, though, and sometimes that’s enough to prevail.

Air Canada Suspends Anti-Semitic Pilot Who Wished Death To Israel

by Gary Leff on October 10, 2023

Oct 10 2023

Air Canada has suspended a pilot who went on a social media posting rampage against Israel and Jews. The pilot posted to his since-deleted Instagram account in uniform draped in a Palestinian flag and stating, Israel – Hitler is proud of you – terrorist state,” “F- you Israel. Burn in hell” and “Keep the world clean” as a caption to eliminating an Israeli flag.

Air Canada Keeps Customers In The Dark About Delays On Late Flights To The U.S.

by Gary Leff on August 7, 2023

Aug 07 2023

A reader clued me in to the strange way that Air Canada shares delay information with passengers on flights from Toronto to the U.S. that depart late in the evening. The don’t tell customers flights are delayed until 8:30 p.m. even when the information is known far in advance. And they keep this information from customers on purpose.

Passenger Calls Police On Aggressive Gate Agent Demanding Carry On Bags Get Checked

by Gary Leff on July 13, 2023

Jul 13 2023

Airports and planes seem to bring out the worst in people. A small percentage of passengers lose their cool. Police wind up getting involved.

It’s rare to see police being called on an airline’s gate agents, but that’s just what happened over the weekend in Baltimore when journalist Seth Kaplan and his family were set to fly Air Canada to Toronto.

Air Canada’s Years-Long Meltdown Almost Saved Titan Submersible Passengers

by Gary Leff on July 3, 2023

Jul 03 2023

In every disaster, there’s always the story of someone who was supposed to be there too but fate intervened. In this case, Air Canada managed to operate a flight – by no means guaranteed! – and contributed to the demise of Shahzada Dawood and his 19-year old son Suleman.

Air Canada Passenger Pushed And Cussed At 13 Year Old Boy, Demanding His Upgrade

by Gary Leff on June 18, 2023

Jun 18 2023

An Air Canada unaccompanied minor reports that they were pushed and cussed at by another passenger, who demanded their upgraded seat.

Air Canada Selling Miles For 1.24 Cents Apiece (110% Bonus, Good Deal)

by Gary Leff on May 18, 2023

May 18 2023

I don’t write about a lot of mileage purchase offers, because they usually aren’t a good deal. Even with a bonus of 85% or 100% the points still frequently cost more than they’re worth.

One exception to the rule on why I don’t cover too many airline mileage sales is this one from Air Canada Aeroplan: up to 110% bonus on purchased miles, no tax for U.S. residents, and a favorable exchange rate. That brings the mileage cost down to $0.0124 per point. I value Aeroplan miles at 1.4 cents apiece.

Air Canada Extends Expiration Of Miles, Aeroplan Points Won’t Expire Until September 30, 2024

by Gary Leff on March 31, 2023

Mar 31 2023

Air Canada has pushed off expiration once again, though not permanently. They’ve just announced that Aeroplan miles will not expire until September 30, 2024. Of course activity in an account extends the validity of miles past that, so you’ll want to make sure to have some.

Why Airlines Should Always Dump Miles In Passenger Laps For Long Tarmac Delays

by Gary Leff on December 10, 2022

Dec 10 2022

In 2017 Air Canada violated the ‘three hour tarmac delay rule’ by not allowing passengers to get off the aircraft, and the Department of Transportation has issued a $100,000 fine. But they’re learning that miles given to customers give airlines a 60% discount on DOT fines.

Air Canada’s New Acqua di Parma Amenity Kit

by Gary Leff on December 3, 2022

Dec 03 2022

I’ve fallen in love with some first class amenity kits over time, from Singapore Airlines to Asiana to Thai Airways. Business class amenity kits are usually far more pedestrian, from the bags themselves to their contents. Still, there are sometimes kits which are quite fun. Before the pandemic, when Delta was more of a premium airline inflight, their last amenity kit was Tumi with a couple of Le Labo items inside.

Air Canada has introduced a new Acqua di Parma amenity kit, a thoughtful premium brand choice.