air canada

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Aeroplan Temporarily Waiving Infant Charges On Award Tickets

by Gary Leff on February 7, 2020

Feb 07 2020

Bringing a child under 2 years old on a plane with you is free for domestic flights if you don’t buy them a seat. However when you travel internationally an infant without a seat needs a ticket, and those can be expensive even when you’re redeeming miles for your own flight.

When you book an award and add a lap infant, some programs charge you 10% of a paid ticket. That’s standard for United, Delta and American. If you redeem miles for a $6000 business class ticket, the lap infant costs you $600 plus taxes.

Aeroplan Will Allow Mileage Redemption For Taxes and Fuel Surcharges

by Gary Leff on December 19, 2019

Dec 19 2019

We know that in 2020 Air Canada plans to re-launch their frequent flyer program. We don’t know a lot about the new program yet, other than that they will keep an award chart for long haul and partner travel and that domestic flight pricing will be dynamic.

We now know they’ll be continuing to add surcharges onto (at least some) redemptions.

Lawyer: Canadians Should Flush Their Pot in the Lavatory Before a Flight Diverts to the U.S.

by Gary Leff on November 9, 2019

Nov 09 2019

Air Canada flight AC125 from Toronto to Vancouver was forced to divert to Seattle last Sunday due to fog and two failed landing attempts. The plan was to refuel and make another attempt. However passengers got stuck in Seattle when the 787 went out of service for maintenance. Everyone was given hotel rooms for the night.

Some passengers on board began to worry over what would happen to their pot?

Air Canada Banning Flight Attendants From Referring to Gender of Passengers

by Gary Leff on October 13, 2019

Oct 13 2019

We’re a long way from back when United Airlines used to offer men-only flights. This year U.S. airlines started offering new gender options to passengers when booking their tickets.

Stinky Fruit Forces Air Canada to Make Emergency Landing

by Gary Leff on October 7, 2019

Oct 07 2019

If you’ve spent much time in Southeast Asia you’ve come across Durian, sometimes referred to as “stinky fruit.” You’ll see hotels and buses with “No Durian” signs because while delicious, some people think it smells like sewage, and the odor lasts.

There wasn’t a ‘no durian’ sign September 17th on Air Canada Rouge flight 1566 from Montreal – Vancouver that was forced to make an emergency landing due to the smell of durian.

What are the Really Unique Benefits of Top Tier Airline Elite Status?

by Gary Leff on August 18, 2019

Aug 18 2019

Frequent flyer programs are really two separate and distinct efforts under the same banner: recognition and reward. Reward is mileage earning and redemption. Recognition consists of the (elite) benefits offered.

In the U.S. airline programs are generous by world standards in offering unsold domestic premium cabin seats as upgrades. However they aren’t as generous with service-oriented benefits.

Airline Places Woman and a Younger Man in Single Hotel Room During Overnight Delay

by Gary Leff on July 25, 2019

Jul 25 2019

Air Canada placed a 71 year old woman and a man half her age into a single hotel room when they both misconnected after a flight delay, even though the two passengers didn’t know each other.

Aeroplan Reduces Fees, Makes Cancelling Awards Easier – Temporarily Limits Stopovers

by Gary Leff on July 15, 2019

Jul 15 2019

Ultimately the changes to cancelling and refunding awards make the program easier to deal with. I’m waiting with baited breath to see what the program’s award chart and routing rules will look like when the new program is announced.

Passenger Falls Asleep on Flight, Winds Up Stranded on the Tarmac

by Gary Leff on June 22, 2019

Jun 22 2019

A passenger on Air Canada’s flight AC1799 from Quebec City to Toronto’s Pearson airport fell asleep on Sunday, June 9th. She kept sleeping through touch down, gate arrival, and all the other customers getting off the plane. She says that when she woke up, the plane had been towed away from the gate to be parked overnight.

She was in a totally dark aircraft with no way off.

Air Canada’s Internal Memo to Employees About SkyTrax Results

by Gary Leff on June 19, 2019

Jun 19 2019

Skytrax named Air Canada the North American Airline of the Year. They’ve won it 3 straight years and 8 out of 10. That says more about the competition than about Air Canada.

So how is the airline recognizing the accomplishment? Here’s the internal message about the award from Air Canada’s CEO.

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