Tag Archives for british airways.
British Airways is forcing the employee football club that has carried its name for more than four decades to rebrand, ending a link that stretches back to BOAC staff teams in 1947 and cutting off ties to its own workforce history.
BA crew are notorious for pushing beyond the boundaries of cheekiness and into cheekiness.
A group of passengers conducted an in-cabin worship session on a British Airways flight from London to Jamaica. They were singing and chanting, and being lead in prayer from the aisle – for what was reportedly nearly 3 hours. One passenger on board says it began about an hour into the flight and ran for 150 minutes. The preacher was eventually told to sit when the seatbelt sign came on.
Starting January 7, British Airways will stop serving a full English-style hot breakfast on its shortest business class routes out of London. Club Europe passengers will get fruit, yogurt, and pastry instead—another cost-cut that chips away at the one thing European business class usually still does well: catering.
A lost jacket turned into a five-figure travel bill. After a British Airways passenger tweeted for help, scammers posing as BA support got his booking details, cancelled his return ticket, and the airline refused to reinstate it—quoting $17,511 to fly home.
British Airways will raise the cost of award travel on December 15, increasing both the Avios required and the surcharges you’ll pay — but the airline won’t publish the new prices in advance. The limited examples they’ve shared point to roughly 10% higher points and surcharges rising anywhere from a few percent to potentially doubling on some routes. The full extent of the devaluation won’t be known until it’s already live.
Former British Airways chief Alex Cruz says he’s proud of bringing the low-cost mindset from Vueling to BA — unbundling meals, baggage, and perks while calling it innovation. You might wonder why he’s confessing. He’s actually bragging!
He paid full price for business class on BA194 from Houston to London — but says the crew treated him like he didn’t belong there ‘because he was upgraded’ (while he thinks it’s because he’s the only one who was black).
British Airways’ overhaul of its elite program has already backfired. More than 4,000 of its most valuable flyers immediately shifted their loyalty to Air France KLM, booking tens of thousands of flights—many in premium cabins.
Mere days after British Airways banned flight crews from drinking coffee or soda in front of customers – and told them that even water had to be consumed ‘discretely’ – they’ve been forced to roll back this policy.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
