Tag Archives for delta.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
Paul Jacobson, Delta’s Executive Vice President & Chief Financial Officer presented at today’s Deutsche Bank 2018 Global Industrials and Materials Summit.
He laid the airline’s improvement in Net Promoter Score (willingness of its customers to recommend) with growth in its revenue premium — how much extra customers are willing to pay to fly Delta over its competitors.
When entering the U.S. you need to answer customers questions correctly. If you have any food with you, say so, because if you’re chosen for secondary screening and caught you could be fined — and lose Global Entry privileges if you have them. I’ve warned readers about this before, it’s one of the ways people are losing Global Entry.
Six weeks ago I wrote about Crystal Tadlock taking an apple handed out as a snack on her Delta flight and sticking it in her carry on bag. She figured she’d eat it on her connecting flight to Denver.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Three years ago I described Cuba flights as a new opportunity for airlines to lose money.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When a loyalty program becomes less rewarding, it moves the needle with consumers less. That’s a fairly basic proposition.
It’s not any different than the idea that if you raise prices consumers buy less of your product. There are exceptions of course, where some goods become more desirable because they’re expensive, but those are real outliers. This works fairly consistently and reliably.
Delta saver business class awards between US and Europe are supposed to cost 70,000 miles each way unless you’re using SkyMiles to fly on a Delta airlines partner in which case they charge extra miles. At least that’s the theory.
Delta charges what Delta wants to charge sometimes. But you can do something about it when you book.
CLEAR lets you skip to the front of the security line. You use a fingerprint for identification and even if you’re precheck you go ahead of everyone that’s waiting to have their ID checked.
Delta made an investment in CLEAR two years ago. That’s helped CLEAR to expand, and in turn Delta got their biometric technology which they’ve experimented with for aircraft boarding and for SkyClub access. In the future you should be able to check bags based on fingerprints rather than showing ID.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
