Tag Archives for frontier.
Basically, 99.9% of passengers accept the deal of assisting in an emergency in exchange for sitting in an exit row – or pretend to. And then there’s this woman flying Frontier from Charlotte…
She’s asked if she’ll assist in an emergency – and her reaction was oh heck no.
Through August 31 Frontier Airlines is offering customers the option of paying for an empty middle seat, priced at $39. This is being compared to other airlines blocking middle seats for free. However that’s not a fair comparison. And all of the criticism over the airline for ‘charging for safety’ makes no sense.
On April 1 the President said that “they’re doing tests on airlines – very strong tests – for getting on, getting off.” It’s possible he was referring to taking passenger temperatures rather than administering COVID-19 tests. However even that isn’t happening broadly either.
Frontier doesn’t plan to start. Instead they’re making passengers promise to take their own temperatures and to wash their hands. And they’re asking flight crew to do the same.
One airline appears to be reneging on their promise to waive ticket change fees – and it’s not even United Airlines. It’s Frontier.
Frontier had said “customers with existing reservations between March 3 and 16 would be allowed to change their flights or cancel them for a flight credit valid for 90 days, free of charge.” A 90 day credit isn’t very helpful if things progress on a medium- to bad trajectory, but this was something.
A group of 79 from the Ocean City High School boys’ and girls’ cross-country teams were flying from Philadelphia to Orlando on Thursday to compete in Saturday’s Disney Cross Country Classic at the ESPN Wide World of Sports. Their Frontier flight was cancelled, and Frontier said they wouldn’t be re-accommodated for six days (four days after the race was over). And no airline had enough seats for such a large group.
They thought the trip was off, but they tweeted at Delta — and two Delta agents met them as they were about to leave the airport: Delta would offer them a plane from Phiadelphia to Orlando.
While Ben Baldanza is no longer running a U.S. airline, he actually does blog. And he shared some insights from his time as a Wow Air board member. Wow was the Icelandic transatlantic low cost carrier which collapsed at the end of March.
Last summer I found that the worst airline in America, Via Air had an F-rating from the Better Business Bureau and 71% of their TripAdvisor reviews were poor or terrible, compared to 27% for Allegiant, 26% for United and 6% for Southwest.
Now, though, they aren’t just stranding customers. Their cutting flights. And they haven’t even shown up at one airport — and is ducking the airport’s calls and emails trying to find out why.
Frontier Airlines flight 827 from Trenton, New Jersey to Charleston, South Carolina was delayed for an unusual reason. A passenger on board reports that “someone stole an exit sign” from the exit row so the plane couldn’t take off.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The anonymous passenger who found a wallet left on an earlier Frontier flight may not be the hero that we deserve, but is certainly one we need to hear about this Thanksgiving weekend.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
