hilton

Tag Archives for hilton.

How Hotel Loyalty Programs Fail to Deliver Heads in Beds

tropical hotel pool
Apr 08 2018

The CEO of Red Lion hotels slammed loyalty programs pretty hard but I’m not sure the actual lessons come through in his thinking.

Red Lion acquired Knights Inn from Wyndham, blocking Wyndham’s attempt to own every bad hotel in America. And Red Lion CEO Greg Mount threw some shade at Wyndham Rewards, suggesting that ‘only Hilton and Marriott’ get traction from their loyalty programs.

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Success: Waldorf=Astoria Grand Wailea in Hawaii Now Bookable on Points

beach
Mar 26 2018

Hilton doesn’t have blackout dates or capacity controls. When a standard room is available for sale, it should be available on points. That’s true of many hotel programs.

However individual hotels will sometimes playg games with their revenue inventory. They aren’t supposed to do this, but they may view guests on points as worth less than what they might get on the market from a paying customer.

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First Hilton Killed Award Charts, Now They’re Doubling/Sextupling Some Award Prices Without Notice

award chart
Mar 15 2018

Hilton formally dropped award charts a year ago but promised that they weren’t raising prices.

I wrote at the time after speaking to program leadership that Hilton says they are not increasing the maximum price of any hotel, and do not intend to do so. If they increase pricing and they do not make an announcement of this in advance they will come under much-deserved criticism.

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Leverage Little Known Hotel Rules: Combine Points From Friends & Family in Your Account

hotel lobby
Feb 27 2018

Starwood lets you transfer points free to someone else’s account but your account and theirs must be registered with the same home mailing address. It’s actually even easier with Hilton and Hyatt.

That means you can get friends and family to sign up for cards and give the points to you. In fact they can sign up for cards you may not be able to get yourself.

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