Tag Archives for housekeeping.
A Marriott hotel offers 50 Bonvoy points—about 30 cents—to skip daily housekeeping. The original 500-Starpoint pilot paid 30 times more.
New York City hotel housekeepers are set to earn more than $100,000 under a new union contract, with hotels still covering health benefits. That is great for workers — but it also changes the argument for tipping, especially in a city where union-backed rules have restricted hotel supply, raised room rates, and made guests pay more before they ever left after their stay.
A housekeeping training video filmed at a Marriott-branded hotel shows one rag and one pair of gloves used for everything: the toilet, bathroom counter, coffee maker and more. This is how rooms are cleaned when management is watching.
When you ask for late check-out, and the hotel agrees, two things invariably happen. The front desk forgets to code your room key for late check-out, and it stops working by Noon. And housekeeping comes in to turn the room in the morning, even though you’re not supposed to be checking out yet. There’s a solution for both!
Marriott appears to be testing a requirement that guests give up housekeeping during their stay in order to get the cheapest room rates.
Maybe the most Marriott thing ever is allowing a hotel using their brand to get away with failing to meet brand standards and treat customers well – with a sign about how they aren’t going to do housekeeping, and proving it with a used band-aid in front of it that hasn’t been cleaned up by housekeeping.
A Marriott Ambassador member, who spends over 100 nights and $23,000 a year with the chain, reports returning to their room to find housekeeping there – and the cleaner brought her boyfriend.
A viral warning from hotel guests and ex-managers reveals disturbing practices of housekeeping staff using guests’ personal items, like toothbrushes, for cleaning, highlighting the importance of safeguarding personal belongings in hotels.
Before the pandemic, Hilton’s CEO Christopher Nassetta admitted that he typically doesn’t tip housekeeping. He quickly backtracked once coming under criticism. But at least now, and in Southern California, doesn’t it seem like he’s right?
Once a job hits $35 per hour with $20 per month full family health insurance coverage, should we take it out of the category where tips are expected?
Hotels have been on a mission to cut back on housekeeping costs. They don’t want to do full cleans of every room every day. They’ll make you request it (and sometimes fill out paperwork) so that there are fewer rooms to clean, and they can hire fewer housekeepers who don’t work as many hours.
And hotel owners are pushing tips for housekeepers so they don’t have to pay the housekeeper as much.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
