marriott

Tag Archives for marriott.

Warning: How A Marriott Bonvoy Price Change Cost A Reader Their Trip To Hawaii

by Gary Leff on March 17, 2022

Mar 17 2022

A reader made a points advance reservation at the Sheraton Kauai 34 days prior to check-in. They were quoted 200,000 points for a 5 night stay. They transferred points into their account, and more points were earned so that there were a total of 234,000 in their account. They were confident everything was in place.

However 11 days prior to check-in they receive a notice that their booking would be cancelled if they didn’t move more points into the account. They weren’t told how many they needed, and Marriott cancelled their Hawaii vacation.

All Major Hotel Chains Except Marriott Have Suspended Development In Russia

by Gary Leff on March 9, 2022

Mar 09 2022

Surely they won’t be able to ‘stand alone’ continuing to develop in Russia, even if the moves competitors made are mostly symbolic. On the other hand perhaps their press release was delayed having to check first to make sure it didn’t list Taiwan as a country.

Marriott Surveying Members On How To Improve Ambassador Status

by Gary Leff on March 6, 2022

Mar 06 2022

Marriott’s top tier Ambassador status requires 100 elite nights and $20,000 spend to earn. And they’ve failed to deliver benefits consistently to Ambassador members, and reduced the service provided as well over the past two years. Now they’re surveying members to see what’s important to them as they consider whether to invest more in their best members.

This Marriott Strictly Limits Each Club Lounge Guest To Two Snack Items

by Gary Leff on February 19, 2022

Feb 19 2022

Here’s something of a new one as hotels begin re-introducing services that guests demand. The London Marriott County Hall has opened up its club lounge but they reportedly want to strictly limit costs. “the happy hour at the M Club [is] table service only…[and you’re] limited to two canapes per person.”

Earn 20x On Home Rentals When You Book Through Marriott February 9-11

by Gary Leff on February 8, 2022

Feb 08 2022

Marriott says they’ll be offering 20 Bonvoy points per dollar on bookings made through their Homes & Villas by Marriott International site from February 9th to February 11th. That’s four times the usual number of points.

These bookings qualify as Marriott spend for bonus earnings with their cobrand cards, too.

Marriott Makes It Difficult And Risky To Gift Award Nights To Family And Friends

by Gary Leff on February 6, 2022

Feb 06 2022

Marriott doesn’t let you book an award for someone else on the website. You have to call, wait on hold, an hope you get an agent that knows how to do it correctly – otherwise your guest may have a problem checking in. All of a sudden your good deed will turn out to be a travel nightmare.

Now A Marriott Hotel Says Covid-19 Prevents Them From Giving Points To Elite Members

by Gary Leff on February 5, 2022

Feb 05 2022

I’ve reached out to Marriott for an explanation of this metaphysical mystery. Two years into the pandemic research scientists are still learning many new things about the way the virus spreads and the effects it has. But Covid-19’s effect on the intersection of points and elite status is uncharted ground.

Marriott Pushing 20% Cost Reduction At Breakfast Across Four Brands

by Gary Leff on January 31, 2022

Jan 31 2022

Marriott has been looking to reduce costs for hotels providing breakfast and they think they’ve found it for their extended stay brands.

Sheraton Hotel Charged “Bonvoy Rewards Service Fee” When Members Redeemed Points

by Gary Leff on January 29, 2022

Jan 29 2022

Marriott doesn’t have control over its hotels, and properties tend to run amok. So it really shouldn’t come as a surprise – yet still seems more egregious than most anything that I’ve seen – when a reader shared that the Sheraton Puerto Rico Hotel & Casino is adding two separate fees onto award redemptions,

Not only is a ‘Bonvoy Fee’ something that isn’t disclosed to guests during booking, it’s forbidden by the program’s terms and conditions.

Marriott Double Elite Nights And 1000 Bonus Points Per Night

by Gary Leff on January 25, 2022

Jan 25 2022

Marriott is out with their first gambit: to make elite status-earning easier in 2022: double elite qualifying nights, and 1000 bonus points per night, February 8 – May 4, 2022.