Aug
15
2019
I don’t think the Fairfield New Orleans Downtown studied Seinfeld well enough to internalize what reservations are for.
Marriott Cancelling Reservations Booked During College Football Championship
marriott
Tag Archives for marriott.
Marriott Rolls Out High/Low Season Award Pricing Next Month Along With Other Changes
Aug
15
2019
When Marriott first announced their new program they told us they’d be adding a new highest redemption category 8 and also adding peak and off peak pricing for 2019. They put off category 8 until March but postponed peak and off peak pricing even further.
They’ve been silent on when to expect it until now, giving us a month’s notice before the new top redemption price could go as high as 100,000 points per night. Effective September 14th they’re making some other changes to the program as well.
Make a Green Choice Program Still Generating Protests By Marriott Housekeepers
Aug
07
2019
Back in the fall when Marriott was facing housekeeping strikes, guests were getting flyers under their doors protesting the Make a Green Choice program.
Marriott encourages you to fly out and visit their hotels, eat beef in the restaurant, extend your stay by flying your family out too, but what you’re really doing that’s harming the environment is having your room tidied. I’ve always found it odd that a hotel chain promotes the idea that their housekeepers are bad for the environment.
Marriott Under Fire for Hosting US Immigration Service Annual Event
Jul
22
2019
Marriott, like some other hotel chains, refused to serve as detention centers to temporarily house people picked up in Immigration and Customs Enforcement raids.
Yet Marriott CEO Arne Sorenson has been clear that the chain shouldn’t be in the business of vetting the messages of each group that books a meeting.
Marriott Brings Back Your World Rewards, Extra Points Earning and Elite Recognition With Emirates
Jul
15
2019
The recognition benefits here aren’t strong, what’s useful is 4 p.m. late checkout with Marriott and and additional points earning when spending money with the other partner.
What’s significant is to see the continued expansion (in this case return of) the model of rewarding and recognizing elites of another brand in order to get access to their customers, much as American and Hyatt are now doing with their partnership.
Marriott’s CEO Defends Resort Fees, Says They’re Good For You
Jul
14
2019
Washington DC is suing Marriott over its resort fees. “Resort fees” are extra charges, on top of a room rate, that aren’t optional. In other words they’re part of the price of a room, but the hotel advertises a lower price instead. That’s on face deceptive.
Marriott CEO Arne Sorenson, who thinks you have to enter a passport number to make a reservation at Marriott.com (so their unprecedented data breach was just the result of saving information for your booking convenience) and who thinks problems with the Bonvoy program were just “noise around the edges” gave an interview where he defended the undefendable resort fee. Naturally he did so disingenuously.
Government Regulators Aim to Control Hotel Free Breakfast Information
Jul
11
2019
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Resort Fees are a Huge Lie, and Washington DC is Suing Marriott for a Refund
Jul
10
2019
“Resort fees” are extra charges, on top of a room rate, that aren’t optional. In other words they’re part of the price of a room, but the hotel advertises a lower price instead. That’s on face deceptive.
Marriott Got Bonvoyed by the EU: $123 Million Fine Does Nothing to Protect Meaningful Data
Jul
09
2019
Marriott hasn’t talked about the really valuable data that’s been breached, preferring to focus on expired credit cards and passports. The EU proposes to fine Marriott for a criminal hack of their systems, which is how the law works, but it’s not clearly the best way to drive collaboration between large companies and government agencies protecting against nation state attacks.
And indeed it’s government agencies that are the biggest violators of data privacy.
With Summer Promotion, Marriott Bonvoys You!
Jun
19
2019
This is the kind of promotion you run when you don’t want to run one, but it lets them say they have one. The marketing budget must have been blown on TV ads and putting out IT fires.
