Tag Archives for marriott.
Chatting through the Marriott app with the Residence Inn at Anaheim Resort/Convention Center, a guest says they requested a king bed but their reservation showed they were booked into a queen room.
You should register even if you don’t have any Marriott stays planned this year because one might crop up, and you will never remember to go back and register later. It’s easy and quick to register now, and if you don’t you may wind up losing out on points later.
The welcome message from the Marriott Courtyard Lake George, which explains that it explicitly will not honor Bonvoy elite food and beverage credits because their restaurant is operated by a third party.
Last month a man that wasn’t a guest entered the Ritz-Carlton Sarasota and planted himself in the hot tub. He wouldn’t leave. When police responded to a trespassing complaint from management, the man ranted about what had become of his beloved Starwood Preferred Guest program and his lifetime elite status, as captured on body cam video.
10,000 Marriott points don’t go very far on their own, so this isn’t something to stretch for. But if you have a Marriott card, or more than one (I have two, generating 40 elite nights per year), you might as well register. And if you spend money on these cards more points are far better than fewer points.
MGM’s relationship with Hyatt ends September 30. They were partners for 10 years, and MGM had recently groused about not seeing as much value as they could they could achieve from the partnership.
Now we know what they were working on as a replacement: Marriott Bonvoy members will earn and redeem points at 17 MGM resorts starting in October, and bookings of MGM properties will be available through Marriott channels by end of year.
Within North America, Autograph Collection hotels are required to offer an amenity choice of restaurant breakfast (resorts) or a food and beverage credit (hotels). And Marriott has a cash guarantee that hotels will honor this.
The Muir Autograph Collection in Halifax, Nova Scotia, Canada says no elite breakfast, and that Marriott corporate has exempted them from the elite benefits guarantee. According to Marriott customer service there are no standards, “each hotel has its own policies and offerings.”
Timeshare presentation deals can be pretty lucrative. There may be a great rate on a stay and then credits to spend on property and even points in a loyalty program, and all you have to do is give up a bit of time on your trip to listen to a sales pitch.
I’d far prefer a good deal plus points! But I don’t want to give up time on a trip.
Marriott does not appear to be compliant with its legal settlements, and since they are falsely telling guests who book redemption stays that the resort fee is included in the points price at first instance, prior to disclosing a fee, that price should be honored – guests who are paying resort fees where this disclosure is made should seek a refund.
When Marriott Bonvoy members stay 50 nights or more in a year, they can select a benefit of their choice, and then again when they reach 75 nights. The most popular choice, by far, is “suite night awards.” 75% of Marriott’s most frequent guests select the ability to request priority for upgrades to suites. They can choose the nights where they want their upgrades to be ahead of other guests checking in. Beginning 5 days prior to arrival, Marriott will search available room inventory to process their upgrades. However actually using these ‘Suite Night Awards’ is a huge pain point for frequent guests. If members spread out their upgrade requests evenly across the year and across all hotels, they would probably all be confirmed! But very few people want to upgrade at a Sheraton in…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
