Tag Archives for residence inn.
A man booked a room with someone else’s Marriott Bonvoy points. The member received the confirmation email from Marriott, contacted the police, and that man was arrested on the spot in Naples, Florida!
One person staying on property reported spending hours on the phone with Marriott “trying to get the..chain to help.” The chain directed people to go into the office and get staff to find them somewhere else to stay. These were the employees who had just lost their jobs, and who abandoned the property early. Great strategy.
Marriott also reportedly stated “they were under no legal obligation to help” although eventually helped guests transfer to another Residence Inn.
There’s a video out of China which has been seen tens of millions of times over the past few days exposing the awful housekeeping practices at 14 hotels including Le Royal Méridien Shanghai; Park Hyatt in Beijing; Waldorf Astoria Shanghai; Ritz-Carlton Shanghai; and even the Aman Summer Palace.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
