Tag Archives for united airlines.
Chase and United are long term partners issuing United-branded credit cards. Their existing deal ran into 2025. They’ve extended the deal into 2029. United says the new deal will increase their revenue this year by $400 million. I’m having a hard time making sense of that number.
Chase and United have extended their credit card agreement into 2029. United will remain a Chase Ultimate Rewards transfer partner. And Chase is, it seems, paying United more for the miles that it awards to customers – the airline says its bottom line will improve $400 million in 2020 alone.
Last month JetBlue increased its first checked bag fee to $35 but kept it at $30 if prepaid online. Now United has announced they’re matching the move on domestic and short haul Latin America and Caribbean routes.
With United getting rid of bag sizers at the gate and higher bag fees may exacerbate the ‘bring everything on board’ mentality.
Washington Post national political correspondent Jenna Johnson tried to make a quick trip home to D.C. on United after the Nevada caucuses, a surprise for her husband who wasn’t expecting to see her until after Super Tuesday.
She didn’t make her Las Vegas – Washington Dulles flight, while roads into the airport were closed off while the President left town, but United rebooked her onto a connecting flight through Chicago. It went mechanical, jeopardizing her O’Hare connection.
United has been testing giving out complimentary sandwiches in coach on the Chicago O’Hare – Honolulu flight, and they’ve found that customers like it. They’re expanding the test to other long flights to and from Honolulu.
In 2015 United launched a new compensation program with staff given discretion on when to distribute the vouchers.
United has tweaked the program several times, and is now testing giving out miles instead of travel vouchers.
Competitive pressures being what they are it looks like United Airlines is testing some increased coach investment. Aleksandra Mietus, United Manager of Onboard Expereince, tweets out a photo of coach amenities from Chicago O’Hare – Tokyo Narita: a toothbrush and tooth paste, ear plugs, and an eye mask.
What movies are ok to watch on a plane and which ones aren’t? The National Center on Sexual Exploitation says that United is training flight attendants to draw a line, and training them to intervene when the line is crossed.
What better name could their be for a frequent traveler than Andrea Worldwide? She’s a United customer who flies “every 10 to 14 days” and earlier this month departing Denver she had a run in with one of the airline’s gate agents. She says she’s a MileagePlus elite member, a status she earns flying for business and taking regular trips to Puerto Rico to visit her boyfriend.
She felt humiliated when a male gate agent stopped her from boarding her Denver – Newark flight because her top was ‘too revealing’.
United Airlines has limited Star Alliance Gold access to lounges across much of its network. This was against Star Alliance policy. Star Alliance policy has been changed to no longer require airlines to offer contract lounge access to Gold members.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
