Tomorrow is a Huge Day for Southwest Airlines and How to Get Service Problems Fixed

News and notes from around the interweb:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »


  1. @ Gary – FWIW, the quote about December travel was from November. Perhaps this article was meant to be a longer piece detailing pro-bloggers (e.g. paid trips, staff, etc.) but ended up being rather whiny.

Leave a Reply

Your email address will not be published. Required fields are marked *