U.S. Airlines Lawyer Up Against Their Customers

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. It’ll be interesting to see if all the travel bloggers who were loudly ecstatic over the new IHG variable pricing will be as fulsome in their criticism now that the prices suck.

  2. @Christian – that’s not how the world “fulsome” is used. Are you a 16 year old preparing for the SAT?

    IHG has always pretty much sucked and will continue to suck on the rewards front so there is really nothing to write home about.

  3. While dynamic pricing, in general, means more expensive awards. I have found the IHG awards using the credit card from Chase, more than make up the difference. I just made award stays in Japan, that gave a value of $.06 per point. Not earth shaking but better than cash.

  4. @Jason – My erudition (book learning) isn’t in the same league as Gary but yes, that’s how you use it. I copied the definition below:
    of large size or quantity; generous or abundant

  5. Gary, any thoughts on steps to resolve this:

    Booked April flights on Turkish with Aeroplan miles. Flight cancelled. April 8, Aeroplan rep processed the miles and fees refund, and I received confirmation that it was processing. Haven’t received the miles or fees. A month ago, I submitted a refund ticket as a follow up through Air Canada. No response yet.

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