Undercover Boss: Top Airline Execs Become Flight Attendants

News and notes from around the interweb:

  • When we’re tourists, we notice what’s different about the place we’re visiting. But what’s different about the United States from the perspective of an Indian who has come to America?

  • Capital One 20% transfer bonus to Air France KLM Flying Blue through end of the month, while American Express is running a 25% bonus.

  • Sun Country’s top executives went undercover as flight attendants

    “There were a couple policy issues that were a surprise,” Bricker said. “A couple things I wrote down that we need to change, that didn’t make sense to me.”

    …”It’s such a good idea that extending it to other jobs would be smart, too: baggage handlers, gate agents, and so forth,” Cappelli said. “CEOs get a much better sense of what is really going on that isn’t filtered by their marketing people. Also, it does a lot for the company’s employees to think that the CEO cares about the jobs they do.”

  • What LaGuardia will look like when it’s finished. (HT: Jonathan W.) What happened to ferry boats to the Marine Air Terminal though? Still no reasonable public transit in the cards and even the ‘train to nowhere’ plan may get derailed. And no increased runway or airspace capacity.

  • This twitter account is a must-follow.

  • ALPA would never!

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Wow.. a Gary Leff article that isn’t complaining about American. It’s a cold day in hell today.

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