What Airport Service Agents Really Think Of Passengers

News and notes from around the interweb:

  • JetBlue’s planned cost cuts for 2021. Don’t forget they were in cost-cutting mode before the pandemic started.

  • Fighter pilots never get the call signs they want, anyway.

  • What they think of you: An airline airport service agent goes on a NSFW rant about passengers who show up late to the airport, complaining also I think that passengers are poor even though the median passenger probably earns more than the median service agent.

  • Hawaiian is launching Honolulu – Austin and Orlando

  • A Japan Airlines Boeing 777-200 flying from Okinawa to Tokyo Haneda lost its left Pratt and Whitney engine and the engine’s access doors came off. Flight crew stopped their climb out at 19,000 feet and returned to the Okinawa airport on its right engine. The plane was towed in.

  • How the Covid-19 vaccine the U.S. didn’t buy enough of is being distributed.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Gate stormers, people who appear to be wearing what they rolled out of bed with, nursing mothers, screaming babies, unruly children, nasty dogs, rudeness, obesity, yah, I’ll stop there. What’s not to love?

  2. Gee, I wonder why an industry with a habit of stranding customers overnight on forced misconnections would ever see customers who look like they just got out of bed?

    Whatever. Automatic boarding gates already exist in some airports. Once TSA adopts more hands-off tech, we might be able to fly without interacting with a single person.

  3. @Jason – You’re spot on. Years ago there used to be the standing joke that went “How do you tell a DFW Gate Agent from a rabid pitbull?'” “Lipstick.”

    I’m amazed at the people who hate their jobs and spend 30 years at it. Last time I checked slavery was abolished about 160 years ago and if you don’t like your job you can quit and do something that you do like. Been there done that!

  4. Since the post was deleted, here it is:

    Ok so lately flight tickets are super cheap. That means a bunch inexperienced idiots are getting plane tickets. Funny how they all have smart phones with social media. Al seem to get gaudy clothing. Know all the latest music (but that’s easy because all that noise sounds the same). They took the time to book a trip. But gosh darn it the simple task of googling how to do air travel just can’t be bothered with. Things like what to bring on your carry on and checked bag. WHEN TO FUCKING ARRIVE.

    What do you mean I can’t bring that gun. It ain’t loaded. Oh come on that just liquor. But they said I didn’t need to check this bag.

    Come on Im going to miss my flight. Hurry Up. This is the big trigger phrase for me. I guarantee you it will not make me work faster. If anything. I will make sure Im thorough. And I dare you to complain.

    Let me tell you all on no uncertain terms. The more you socially engineer me to hurry up the slower Im going to work. I have intentionally slowed down my work to make sure it’s done correct.

    A failure for you to properly plan your day on your part does not constitute an emergency on my part.

    You had all day to get your lazy ass to the airport. Check out time is noon. Your flight is at 10pm. Why are you showing up at 945? You could have gotten here at 7 pm when there was no line. But oh no. You feel the need to rush everyone else.

    Frankly anyone whose routinely late for flights (by the way some groups do this more than others) you shouldn’t blame “da system” or “gentrification” or some other buzzword for your poverty. Maybe it’s just you. Maybe you are the reason you’re poor. Frankly those types of personalities make me want to bring back the age of eugenics. There’s too many people anyway.

    Fuck you if you can’t show up to a flight on time.

    I’ve flown many times and every time I go through security some self entitled bum is running late, demanding everyone else accommodate him. One time a guy asked if he could cut because he was running late. I told him no. Because he should have gotten here earlier. When he said he’d miss his flight I told him let this be a lesson in punctuality. He called me a faggot. “Well this faggot is getting on his plane, and your poor ass will have to take a greyhound”

  5. @david – Thanks for sharing the post which I wasn’t able to read because as you note it was deleted.

    First I’ll say nobody deserves to be called a slur, the f-word as mentioned in that post, that’s way out of bounds.

    Next I’ll opine that this airport service agent demonstrates shocking ignorance about the state of affairs in air travel. Somebody showing up late could be a number of reasons where the passenger is not at fault. Late arriving flight on a connection that requires reclearing TSA; unusual traffic congestion on the way to the airport; simply having a last-minute urgent travel need. The list of reasons goes on. Everybody is traveling for a reason. It’s incumbent on the humanity in us, particularly among frontline staff, to express empathy.

    Continuing on my point about ignorance: hotel checkouts are not uniformly at noon. People are increasingly staying in $ABNB.

    Third: flights right now are actually not that cheap. Airlines tried the cheap approach post-9/11 and found it to be a money loser. Airlines would now rather fly empty planes than fill them with cheap tickets.

    Fourth: if you’re a very spiteful person, by habit, this is something you can improve by visiting a therapist. Employers increasingly cover mental health, and apps like Headspace are good places to start as well. Spite never did anyone any good, and in a customer service position, it simply causes misery. Who likes to be miserable?

  6. Passengers are assholes and travel is miserable because corporate decided to nickle and dime everyone while cutting leg room, shoulder room, overhead room, and quality of food/beverages, so everyone is pissed off all the time. I don’t blame them for hating passengers, though I hope they also hate CEOs and other beancounters

  7. Fairly churlish commentary. The gate agent post was removed. Anyway, one should not judge based on the actions of one person.

    That being said, most airline employees do their jobs well. Gary, you are a clown for even offering this click-bait.

Comments are closed.