Monthly Archives

Monthly Archives for July 2021.

American Airlines Union Wants Bad Behaving Passengers Reported To The FBI

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Jul 06 2021

Occasionally things have gotten out of hand, and passengers have become violent. There’s a much greater proportion of leisure passengers now, and first-time passengers, than ever before (“every airline’s passengers are Spirit Airlines passengers now”) and we’ve seen video of shocking confrontations that became violent against cabin crew. Those are so shocking, in part, because they are also still so unusual.

However the American Airlines flight attendants union is telling its members that if things escalate to create an unsafe situation, getting law enforcement involved may not be enough. They should get the FBI involved.

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Teenagers Who Staged A Mask Protest Forced To Spend Night In Charlotte Airport

Jul 06 2021

American Airlines flight AA893 from Charlotte to Nassau went mechanical on Monday, and the airline switched aircraft to get passengers on their way. Already delayed several hours, tensions were running high. And a group of high school students on board chose the moment they were on their second aircraft, ready to depart, to stage a mask protest that “lasted for hours.”

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“The Only Customer Ever Banned By US Airways” Actually Got His Miles Back

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Jul 05 2021

The airline “assigned [its] vice president of customer service to be his personal liaison” and Gitomer asked that VP for a consulting job. Chiames said, though, that it was his “verbal abuse of our employees.. [which] have left employees in tears” that led to the banning.

Gitomer, for his part, “described himself as a demanding, but not abusive, customer. He remembered only one time that he made an employee cry, several years ago.”

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