Monthly Archives for November 2022.
Only 14% of passengers on a given flight have an AAdvantage credit card. That’s a huge opportunity to grow the card portfolio. The people most likely to be interested in the American Airlines credit card are those already flying American Airlines. But when the announces are made on redeye flights, or before 8 a.m., that’s a huge tax on customers.
Someone with a bomb in their bag doesn’t say they have a bomb in their bag. They want to keep that part a secret.
Several women I’ve known have consistently been pulled aside for ‘extra screening’. Remember when Denver TSA colluded with each other so same-sex screeners could fondle passengers they thought were attractive?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Biffle didn’t want to appear customer-unfriendly, and wasn’t willing to aggressively defend their ultra low cost business model.
At the start of boarding of an American Airlines flight from Seattle to Dallas – Fort Worth, a passenger at SeaTac airport’s gate D10 took advantage of the opportunity of a full flight of passengers to declare his allegiance to Adolf Hitler and plead for the start of a race war.
Star Alliance member TAP Air Portugal is selling business class roundtrips from New York JFK and Newark to Vienna, Zurich, Nice or Frankfurt via Lisbon starting at $1790.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott Bonvoy offers breakfast to Platinum members, but the benefit is confusing. At Courtyard hotels in North America and Europe it’s actually a choice between 500 points (total for the stay) or a $10 food and beverage credit (x2 for two guests registered to the room) that can be used any time of day – not just in the morning.
But as I’ve documented extensively, hotels seem to do what they want with impunity, published benefits of the Bonvoy program notwithstanding. One customer found this out when the hotel called the cops after they asked for their $10 credit – and when it was refused they invoked Marriott’s guarantee of $50 cash for having the benefit denied.
Most Americans are used to turning off the cell phones in flight, and calling over cell networks usually doesn’t work in the air anyway. But several airlines around the world do allow it, and provide it as a service. And for years planes had Airfones that allowed air-to-ground calling for a fee. There’s very little conflict between passengers when this is allowed.
Now Europe is preparing for 5G service on planes that would make it possible for airlines to permit use of phones in the air the way they’re used anywhere else.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
