May
09
2017
Delta puts a specific award on sale usually each month and this month it’s economy roundtrip awards to the Caribbean.
Caribbean Award Tickets on Sale Through Wednesday Only
About Gary Leff
Did American Really Downgrade Woman Because Of Her Race? (Not All Complaints About Airlines are True)
May
09
2017
I’ve covered many stories recently of passengers being treated badly by major US airlines.
Still, it’s important to note that not every customer complaint about an airline is valid. Sometimes there are genuine misunderstandings (where they could be opportunities to better explain things to consumers in the future) or pieces of stories that get misreported by media.
Southwest is Inspiring People With How Well it Treated a Customer… But Don’t Be Fooled
May
09
2017
After United called the cops on a passenger and he was dragged off the plane and bloodied, an American flight attendant nearly hit a baby with its stroller, and a Delta flight attendant threatened to have the government take young children away from their parents, any show of kindness by an airline is news. Even if it happened two years ago.
Did United Lock the World’s Biggest Rabbit in a Freezer For Hours and Then Cremate It Without Permission?
May
09
2017
In the aftermath of the death of a rabbit expected to become the world’s largest in the hands of United Airlines (bred by a former Playboy Bunny), United told employees to tell customers who asked that the rabbit’s breeder didn’t want an examination to determine the cause of death.
United’s story is being… disputed.
United Takes Revenge on Passenger Videotaping Bad Customer Service
May
09
2017
Airline employees have been given too much power in our hyper-security environment. Post-9/11 any customer service disagreement can be viewed through the lens of a potential ‘distraction’ which might precipitate a terrorist attack. Employees call in law enforcement if you don’t respect their authority.
Got 5 Seconds? Watch an Airline CEO Get a Pie in the Face During Speech
May
09
2017
The man who pied Qantas CEO Alan Joyce in the face at a breakfast Monday morning was engaged in a grand collective act on behalf of passengers everywhere. Even if what he did was wrong (very wrong).
Cops Drag Unhappy Passengers Out of Terminal as Spirit Airlines Cancels Flights
May
09
2017
Police were called in to the Fort Lauderdale airport as Spirit Airlines flight cancellations frustrated travelers. Several customers were arrested.
Decision to Extend Inflight Electronics Ban to Europe Flights Could Come As Soon As Wednesday
May
08
2017
Two weeks ago I wrote that the US government was considering extending the ban on inflight electronics to flights coming from Europe, not just the Mideast.
There will be another meeting on the issue with US airlines “later this week” and an announcement is not expected “before Wednesday.”
Tomorrow is a Huge Day for Southwest Airlines and How to Get Service Problems Fixed
May
08
2017
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earn 100,000 Miles for Your Mortgage from Chase (and Other Big Real Estate Offers)
May
08
2017
When I bought a condo in 2006 I earned six figures in United miles for being referred to a realtor. Basically they were rebating a bit more than half their commission in the form of United miles.
There are opportunities to earn miles for mortgages as well, and for using a moving company. Big dollars are involved in real estate, so big miles are too.
