Surveillance video shows 71 year old Ronald Tigne shoved to the ground by a United Airlines customer service agent.
He says he asked the employee “for a new boarding pass because the one he had was garbled” but that the agent replied, “Can’t you see we’re busy?” (though the agents weren’t helping other customers at the time). Mr. Tigne told the agent to “wipe that smile off his face” and the agent is said to have responded, “I’ll kick your…” and that’s when he shoved the man to the ground.