About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Cheaper American Airlines Fares Are About To Become Easier To Book

by Gary Leff

May 29 2024

According to CEO Robert Isom at the Bernstein Strategic Decisions Conference this morning, they’re going to “get back on the road” to sell to corporate customers. The airline has shed sales staff, and also support staff for agencies.

Another element of the shift in strategy to “more carrots than sticks” in getting agencies to adopt New Distribution Capability – selling American ancillaries like paid seats, and at lower cost – is that they will restore the lowest fares to all agencies.

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Mid-Air Etiquette Fail: Southwest Passenger’s ‘Hot Stuff’ Blanket Blocks Tray Table

by Gary Leff

May 28 2024

Passengers taking up the space behind them, covering up entertainment screens and tray tables, is sadly more common than you’d think. People just do not pay attention to the way they’re affecting neighboring passengers around them inside a metal tube. We all create a bubble of privacy, pretending like we’re alone. But that only works if we let others pretend they’re alone, too.

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