About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

How Much Do Hotel Toiletries Cost, and Should You Take Them?

Forbes carries an illuminating piece on hotel toileteries. (HT: Alan H.) Hotels want you to take the amenities: (Although they don’t want you to take a handful off the housekeeping cart…) When guests take their toiletries home with them it’s a signal to the hotel team that they’ve done a good job picking the right products. They’re also hoping you’ll think of your hotel stay when you end up using that bottle of lotion later on. “If you take it, then you must have liked it,” says Scott Mitchell, director of design and development for Marriott International Hyatt even produced a video telling you to take the toileteries. But IHG’s towel amnesty notwithstanding, hotels don’t want you to take the towels. Packaging considerations: After the brands and scents are selected, mock-ups are then made for…

Continue Reading »

A Credit Card That Rebates More Than You Spend, Save Money on Lyft, and Delta Stops Selling Duty Free Tomorrow

News and Notes from Around the Interweb: TSA employee solicits child sex using work computer. Gets arrested by a sting operation. Claims he was really just running own rogue sting operation. Just who you want running the nude-o-scopes, right? Philippine Airlines has advice for tourists visiting post-coup Thailand: don’t take selfies with solders without their permission, don’t wear red, and don’t bring copies of 1984. I stand by How Will Thailand’s Military Coup Affect Travel? (HT: Toqueville) Support TravelBlawg as an ABA Top 100 Legal Blog. I’ll be honest and say that my favorite legal blog is The Volokh Conspiracy (which, coincidentally, was the very first blog to link to mine 12 years ago). But surely TravelBlawg is in the top 100… So help a guy out. Credit card that earns 25 cents in rewards…

Continue Reading »

A New and Totally Unexpected Approach to Integrating American and US Airways

American’s Chief Operating Officer said that American and US Airways wouldn’t combine until late 2015. American’s Chairman and CEO gave an interview where he said that the two frequent flyer programs would combine in the first half of 2015. At first I thought these two statements were in conflict. Perhaps Parker was misquoted, or misspoke, or a change in course came about just in the past two weeks. But someone at American pointed out to me that Isom was talking about the passenger service system and Parker was talking about the frequent flyer programs. Should that even matter?

Continue Reading »

American Express Will Let You Transfer Credit Between Your Accounts On Its Website

American Express used to make it really easy to transfer credit between cards online. They took away the feature several years ago, then brought it back but hid it. It’s come and go a few times. It’s currently available and easy to find. This can be really useful, for instance: You may want more credit on a card temporarily to make large purchases. It’s better to have a higher credit line that covers your purchases than to max out your credit and then pay it off (multiple times) mid-cycle. And that lets you make big purchases without split tender transactions (getting the merchants to split up a purchase across multiple cards). You may want to preserve your credit without keeping a card. You transfer the bulk of your credit off of a card that you…

Continue Reading »

When Two-for-One is Really Regular Price, and Why Is Everyone Else So Expensive?

US Airways is offering a targeted bonus of up to 100% additional miles when you buy miles through August 22. The offer is targeted, then you go to the buy miles page you have to enter your account information to see whether you’re being offered a bonus. (And there may be other, smaller, bonuses targeted to some accounts.) If the offer is available to you, buying miles at a 100% bonus means buying them at a cost of 1.88 cents per mile. US Airways is almost always selling miles on the cheap, which is to say at a price higher than I’m willing to pay but much lower than the ‘retail’ price that almost never prevails. As far as I know, crazy as it sounds, the Federal Trade Commission never launched an investigation of US…

Continue Reading »

The Cheapest First Class Fares from Each Airline

Last month I highlighted The Cheapest Business Class Fares From Each Airline. FlightFox has now put together their list of best airline first class products, and the routes with the cheapest fares you can buy to fly them. I don’t really agree with them that Singapore Airlines offers the best all-around first class product (though they do restrict the claim to Singapore’s A380). Or that Lufthansa has the 5th-best. I’d take Qantas’ A380 First Class Suites (#15) over Air France (#12), JAL (#11), or Qatar (#7) in first.. in a heartbeat. But the list is useful for finding routes where you can buy tickets, try the products, and do so without shelling out tens of thousands of dollars. In most cases I’d redeem miles for first class, but some have been known to buy an…

Continue Reading »

Better United Awards to Africa, Rats Catered on a Plane, and Get Uber for Less

News and notes from around the interweb: United has changed several published award rules. Here’s a change that appears to have actually been implemented into their pricing logic, though: US-South Africa awards successfully routing via China or Brazil. A million people are listed on the US government’s terrorist watch list. Once everyone’s a terrorist, is anyone? Air India plane grounded in Delhi as rats run riot, sent for fumigation. “The most common way for rats to get on board an aircraft is through catering vans.” Lovely. (HT: Claire M.) OneVanilla Prepaid Visas Working at Walmart Again? 1000 free air berlin miles when you sign up for a no cost duty free program. Uber launching UberPool — on-demand carpooling. You split your ride cost with a stranger headed in the same direction. If they can’t find…

Continue Reading »

REVEALED: First Look Inside the Fantastic American Express Centurion Lounge at New York LaGuardia

American Express’ new Centurion Lounge at New York LaGuardia airport is ready and will open in a matter of days — the specific day is uncertain, although they promise “by mid-month.” I had an opportunity to see the lounge last night, though and try the food since I was invited to the pre-opening party and dinner there. So I flew up to New York for the night (4500 British Airways points each way for the US Airways Shuttle from DC, and cash and points at the Sheraton LaGuardia). What American Express has created is a stylish, comfortable departure lounge with good food and drink. The LaGuardia location is smaller than their other lounges — 5000 square feet compared to 8000 – 12000 elsewhere, including the new lounges under development. It’s the space that was available,…

Continue Reading »

The Big Hotels Are the Least Rewarding — Why US News Gets Hotel Loyalty Backwards

Just like US News presented a highly flawed ranking of frequent flyer programs that was mostly a ranking of the airlines themselves, they have also put out a ranking of hotel programs that is as much about “how big is the hotel chain?” as it is “do they provide any value in their loyalty program?” As a result the biggest chains, for the most part, win. (As before, a hat tip to the indispensable Terry Maxon.) Here are their rankings:

Continue Reading »