Australian carrier Ansett ceased operations in September 2001, but the legal battles continue.Most recently a sports team agreed to pay AU$18,000 for tickets that were owed. The team argued that the frequent flyer miles they lost when the airline went under were worth at least that much and should cancel out the debt. In the end, the miles didn’t have value and they agreed to pay most of the monies owed.
About Gary Leff
Investigating ticketing practices
In a possibly unprecedented move, the U.S. Attorneys office in Minneapolis is getting involved in a back-to-back ticketing case. If anyone knows more details of the story, or whether the federal government has ever gotten involved in such cases in the past, I’d be very interested to know. Drop me an email.
The rest of the world learns about Qantas Frequent Flyer changes
In a widely syndicated piece, Matthew Horan reports that Qantas has substantially increased the number of points required for certain rewards and reduced mileage earning on discount fares.
Hawaiian Proposes Australia Service
Hawaiian Airlines is planning to start Honolulu-Sydney service, becoming the second US carrier (after United) and fourth carrier (after United, Air Canada and Qantas) to serve Australia directly from the United states.However, for most travelers on Australia-US business, this option is no better than any other carrier’s one-stop service (such as Air New Zealand via Auckland).First, it will be one-stop service from the US mainline. Second, it will be offered only four days a week. Third, it will be service with 767 aircraft which are generally less preferred than 747s flown by United and Qantas.This small uptick in capacity, offering one more option to and from Australia, may be most valuable from an award redemption standpoint. Hawaiian has several airline partnerships, and a vacation award from the US to Hawaii for a stopover and on…
Voting in the Freddies
I just cast my votes for the Freddie Awards. Go cast yours. I picked United’s Mileage Plus as airline Program of the Year because they continue to offer one elite qualifying mile per mile flown on any fare, permit upgrading internationally on almost all fares for top level elites (and on mid-level fares for all members), and started recognizing customers who fly 125,000 miles or more with additional benefits. Admittedly, American matches those first two, but United was also the real innovator over the past year — with their “Great Offer” providing status miles for competitor frequent flyer statements, first out of the box with “Fly 3, Get 1 Free” and now announcing a coming music partnership with Sony.I chose American for best award redemption. Southwest is a frequent winner in this category because of…
Anticipation builds for United-Sony partnership
Notiflyer has an update on the United-Sony music download site I reported on last week which will allow Mileage Plus members to earn frequent flyer miles for buying songs or spend miles instead of money for song downloads.Here’s the money quote: “What Connect has finally done is beat the pirates at their own game to offer better-quality files without consumers having to spend a dime,” said Jay Samit, Sony Connect’s general manager. Online micropayments have failed as a business model thus far. Could miles as currency revolutionize e-business and save the music industry from itself?
A new Priceline commercial…
… boldly going where others went, 40 years before — starring their perennial pitchman William Shatner and Leonard Nimoy.
Another sign points toward the end for USAirways
USAirways is going to charge its lounge members a premium to access partner lounges. On April 1, US Airways will begin charging three different fees for use of airport lounges by new frequent-flier members. The carrier says it will lower the rate for use of just US Airways lounges across the country and in London’s Gatwick Airport. The current cost is between $260 and $450 a year, depending on the number of frequent-flier points a traveler has accumulated. An additional fee will be required of those who want access to United lounges, and a still-higher fee will be charged for use of the rest of the Star Alliance members’ lounges. Current US Airways frequent fliers won’t face the increases until Sept. 1. US Airways spokeswoman Amy Kudwa declined to disclose the amounts of the price…
Delta matches American on “Fly 2 Get 1 Free”
Delta is matching American’s buy 2 get 1 free offer for taking flights between Boston and New York and Florida or California.
Is the Hero Miles program still necessary?
Operation Hero Miles allowed frequent flyers to donate their miles for American troops to use. The federal government was flying troops back to the US but not paying for their domestic flights home. But now the Pentagon is covering those costs. Folks behind Operation Hero Miles, though, still want to keep it going. Now that the Pentagon is covering those costs, Ruppersberger says Hero Miles are still needed for troops on emergency leave and to help families visit their loved ones at 14 military hospitals around the country. Ruppersberger says he will contact the airlines participating in “Hero Miles” to explain the continuing need and encourage them to continue their support of the effort. So far, American have donated more than 400 million frequent flyer miles – equal to 16,000 free round-trip tickets. I think…
