About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Delta CEO Promises To Unwind Some SkyMiles Changes After Customer Backlash

Sep 27 2023

Bastian has previously said that the changes to elite status and lounge access are not the end of what members can expect (“over the next several years we’ll announce additional changes to qualification and to how a mile is awarded”). And, of course, even after those changes were announced they quietly devalued SkyMiles further by raising the price of Mexico-originating awards (one of the bets values that had remained in the program for use of miles). Mileage devaluations continue even as they talk about “modifications” to status and lounge access changes they’ve recently announced.

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British Airways Pilot Snorted Coke Off A Topless Woman Then Tried To Fly Passengers To London

Sep 26 2023

A co-pilot snorted coke off of a woman’s breasts the night before a Johannesburg – London flight last month and put details of a substance-fueled orgy in writing in a series of texts to a flight attendant before trying to work the trip home. She reported it and the flight was cancelled. He was drug tested on arrival back in London and fired.

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American Airlines Went After Big Travel Agency For Scamming Customers. The Agency Says That’s Racist.

older gentleman taking a selfie with smartphone
Sep 26 2023

A GTT representative told me that American is blaming “the industry’s operational deficiencies on its business partners and others.” But it seems like what it’s doing is trying to clean up those deficiencies!

While “GTT values the company’s decades-long relationship with American and” wants to keep selling American Airlines tickets, maybe the emphasis ought to be on the victims of the travel scams run through their systems, rather than claiming they themselves are the victim?

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Blood In The Water At Delta: JetBlue Starts Poaching SkyMiles Elites

Sep 26 2023

In Mel Brooks’ “The Producers,” Zero Mostel and Gene Wilder intentionally produce a flop on Broadway. They oversold shares in the production many times, and planned to run away with investors’ money. In the 1967 film “Springtime For Hitler and Germany” was an ironic, surprise smash hit. In 2023, Delta’s changes to the SkyMiles program are producing equal and opposite amounts of outrage.

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