Category Archives for Airlines.
United Airlines is changing how flight attendants deal with drunk passengers onboard. Effective May 1, two flight attendants both have to share the judgment that the passenger is over the line. That will trigger collaboration with operations and the airport to handle removal of the customer from the aircraft
Vice Chair and Chief Strategy Officer Steve Johnson said “If United is gaining share in Chicago they’re gaining it from someone other than us” and noted that they’ve been profitable in Chicago in the past, have been there for 99 years, and have a loyalty customer base – though concedes “we understand we’ll probably always be second place in Chicago.”
You used to catch Alexandria Ocasio-Cortez predominantly flying American Airlines. She’s a Member of Congress and they operate a majority of the flights at DC’s close-in National airport. Often she’s seen in first class. These days, though, she flies private. And she’s taking a lot of heat for it.
Keeping people out of line until it’s their turn to board, and keeping passengers from slowing down the boarding process, benefits everyone.
American Airlines promises free wifi starting in 2026 which is outstanding and long overdue. ConciergeKey members actually get free wifi starting May 1.
Former American Chairman and CEO Doug Parker explains what took so long.
On Monday morning Delta Air Lines was handing out $3,000 to passengers to take a later flight from Chicago to Seattle. It was the 7:50 a.m. departure the morning after Easter. And one passenger shares what happened after they had already boarded.
American Airlines has announced a fix for one of the biggest pet peeves among their first and business class passengers. They’re moving away from flight attendants collecting headsets from passengers, up to an hour prior to landing. No more interrupting sleep, no more ending inflight entertainment early.
A United Airlines flight attendant called for security on an elderly disabled first class passenger who asked for assistance stowing her cane and small purse, since she’s not allowed to keep them with her for takeoff because she was seated in a bulkhead row.
I still haven’t tried the sliders, though I’ve been looking forward to it. I have a couple of upcoming American Airlines domestic first class flights. I pre-ordered the sliders out of Chicago for next week. But my flight after that, between two hubs, didn’t offer it as an option.
The most important thing for a carry on bag is size. Make sure the measurements you are seeing for your bag include the wheels if you want it to fit into an airline sizer. Many luggage manufacturers are deceptive about this!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
