Category Archives for Airlines.
American Airlines will unveil a new champagne next week while also preparing long-overdue improvements to its notoriously bad coffee, part of its push to win back premium flyers.
Government 9/11 ceremonies trapped passengers at customs and immigration inside the San Francisco airport today, and forced an American Airlines flight to divert away from National airport.
After abandoning their core business model and customers, Southwest’s CEO is weighing first class cabins, airport lounges, and Europe flights in a scramble to redefine the airline.
British Airways has introduced a sweeping new rulebook for flight attendants—banning coffee, soda, and even selfies in uniform, with water only allowed if it’s “discrete.”
Airports from San Francisco to Amsterdam are cutting background noise—but in Denver, Southwest has not joined, leaving travelers stuck with constant announcements.
Delta is back on top in airline on-time performance rankings for August. They were followed by Spirit and Alaska, with United, Southwest and American in the middle of the pack of the U.S. airline industry and JetBlue and Frontier at the bottom.
Based on 22 million award searches, Air France Flying Blue ranks as the world’s best frequent flyer program, with American Airlines AAdvantage surging to #2 ahead of United, Delta, and others.
British Airways has restored the ability to transfer Avios to Iberia after a sudden suspension, reopening a key option for members to maximize points value across airline partners.
Delta partner Kenya Airways will status match anyone with a heartbeat (well, anyone with a credit card) and they have a separate promotion that lets you claim triple status miles to keep what you’ve matched.
Here’s what Delta is telling employees – they get 15 preferred use gates (not actually ‘exclusive use’ which is a term of art). They’ll stay on the current concourse with American (and British Airways, KLM and Lufthansa et al) while Southwest and United move to the new concourse.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
