Category Archives for Airlines.
An American Airlines passenger flying home from Nassau never checked any luggage—but ended up jailed, accused of smuggling over 100 bottles of drugs in luggage. An employee tagged the drug-filled suitcase in her name. She spent nearly a week in a Bahamian jail under horrific conditions before proving her innocence.
There are reports that American Airlines is planning to remove bag sizers from gates. These are the metal frames designed to test whether passenger carry-ons are within allowable size to bring onboard aircraft.
British Airways’ overhaul of its elite program has already backfired. More than 4,000 of its most valuable flyers immediately shifted their loyalty to Air France KLM, booking tens of thousands of flights—many in premium cabins.
Delta Silver becomes American Platinum, United Gold leaps higher too—this rare status match even includes Flagship Lounge access.
Video shows an American Airlines A319 from Austin forced into a go-around at Phoenix after approaching without its landing gear down. The pilot later admitted the jet “wasn’t configured in an appropriate manner.”
Two years after gutting its small business program, American Airlines rolled out a double miles anniversary offer. But instead of rewarding members, the promo code sent customers into a broken registration process that ended in error messages.
Russia’s rocket firings inside U.S.-controlled Pacific airspace forced transpacific flights, including FedEx and UPS cargo jets, to detour hundreds of miles off course.
United CEO Scott Kirby insists only Delta and United can be “premium” airlines, dismissing American’s strategy. But United and Delta aren’t as elite as claimed—and American Airlines has a clear path to leapfrog them both.
American Airlines is finally serving Bollinger champagne in its lounges and on select flights. But while the bubbles impress, first class passengers are still stuck with $8 wines that undermine the upgrade.
A 239-mile Arctic hop in coach costs nearly $4,000 roundtrip—which can be more than a lie-flat seat from New York to London. Here’s why.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
