Category Archives for Airlines.
Dr. Scott Gottlieb, FDA administrator from 2017-2019, has been a helpful source on coronavirus. He was one of the first people with a real microphone sounding the alarm about lack of testing in the United States.
He says airlines aren’t doing enough to prevent spread of the virus, focusing on three things he’s seen in his own travels.
At an investor conference this morning, after first talking about coronavirus, American Airlines CEO Doug Parker pivoted to talk about the airline’s operational performance, and growth plans including from new gates coming online in Charlotte and upgauging regional jets next year at Washington National airport.
American just has a real difference in perspective. Parker said they are “not breaking out the distress playbook..that’s not where we are.” I hope he’s right of course. They talked about the effect of sales on bookings, their cash balance as a cushion, and the possible accelerated retirement of the Boeing 757.
United Airlines President and soon-to-be CEO Scott Kirby keynoted the J.P. Morgan 2020 Industrials Conference today. He took a far more aggressive stance on how deep to cut, how bad things can get, than other airline executives. And he was more willing to share specific data on how bad things already are.
Delta has suspended share buybacks and is reducing pension contributions. They have instituted a hiring freeze and are offering voluntary leave to employees with an eye towards reducing staff count through retirement. They are “[p]arking aircraft, and evaluating early retirements of older aircraft.”
They’re also starting to implement $500 million in capital expense reductions, and they’re cutting flights.
United Airlines already announced a 20% cut to its international route network and 10% cut domestically. American is out with route and frequency reductions and I don’t think they are done.
International reduction for summer is 10% (55% reduction in transpacific flying). Domestic reduction in April is 7.5%.
Florida health officials asked all arriving international travelers to self-quarantine for 14 days. Now they’ve retracted the recommendation.
This recommendation no longer applies only to people who have been in (or in contact with people arriving from) Italy, China, Iran and South Korea. Miami is a primary gateway for flights to and from Latin America, where there are relatively far fewer cases so I’m not sure arriving off a flight from Colombia or Panama is a current risk factor.
Last year American Airlines and Hyatt announced a new partnership offering bonus points and elite status challenges.
Both Hyatt and American are back with elite status challenges for 2020.
United has slightly walked back its crazy policy published this weekend not to provide refunds to customers in the event of a schedule change less than 25 hours.
After a swift backlash in social media, United will now let customers cancel and retain a travel credit without a change fee in the event United changes flight schedules 2 or more hours. They’re still applying new rules retroactively to already-purchased tickets.
One airline appears to be reneging on their promise to waive ticket change fees – and it’s not even United Airlines. It’s Frontier.
Frontier had said “customers with existing reservations between March 3 and 16 would be allowed to change their flights or cancel them for a flight credit valid for 90 days, free of charge.” A 90 day credit isn’t very helpful if things progress on a medium- to bad trajectory, but this was something.
Here’s a note shared by an American flight attendant on Saturday who boarded her flight to find that there were no gloves yet she’s expected to pick up trash from customers. It seems to me that if a flight can’t meet its safety standards it shouldn’t operate until it can, D0 notwithstanding.
It’s not just flight attendants though. Did you know that American’s airport employees aren’t permitted to wear gloves with the carrier’s new uniform standards?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
