Airlines

Category Archives for Airlines.

What Keeps American Airlines From Offering a Checked Baggage Guarantee

by Gary Leff on August 30, 2019

Aug 30 2019

Delta and Alaska Airlines commit to delivering checked bags within 20 minutes of each flight arriving. United and American make no such commitment. An American employee asked about what the airline can do to improve its baggage delivery times, and management provided a response in writing outlining some of the challenges that they have with bags – and how it’s supposed to work.

They also explained why bags often don’t make it when you change flights during irregular operations.

Free Delta Miles, Priority Boarding, and Lyft Discounts for Washington State Residents

by Gary Leff on August 30, 2019

Aug 30 2019

One of the challenges with Delta’s buildup in the Seattle market has been the city’s intense loyalty to their hometown airline. “Alaska Airlines” is a strange name for a carrier based in Seattle but Seattleites feel a strong affinity for the company.

Delta has done a lot to move the needle, beyond schedule and price. Like Alaska they offer a 20 minute baggage delivery guarantee. The Seattle airport Sky Club is one of their best. And there have been semi-frequent mileage offers targeted at the local market.

Proof at American Airlines That Quality Product Matters for Selling Tickets

by Gary Leff on August 29, 2019

Aug 29 2019

At an employee town hall last week American Airlines Vice President of Planning Vasu Raja reported that as they put the Boeing 767 on more domestic routes it’s doing well — because it offers a better first class than most of their domestic flights.

American Airlines is Going to Break 1000 Departures at DFW Airport – For One Day Only

by Gary Leff on August 28, 2019

Aug 28 2019

This summer American Airlines gained access to 15 new gates in terminal E satellite at Dallas Fort-Worth airport. That’s the biggest change that allowed them to grow from 800 flights a day to 900 flights. They had to make huge changes to their operation to accommodate this growth.

For one day though the airline is going to grow to 1000 departures at Dallas Fort-Worth.

Effective Immediately United MileagePlus Miles Never Expire

by Gary Leff on August 28, 2019

Aug 28 2019

United Airlines has just announced that MileagePlus miles no longer expire.

MileagePlus has also eliminated award charts. The two changes viewed together redistribute United’s spending from frequent customers to infrequent ones.

American’s Mechanics Dispute is Really About the Future Role of Union Airline Mechanics

by Gary Leff on August 28, 2019

Aug 28 2019

One of the major issues of contention between American Airlines and its mechanics – that has prevented reaching a contract agreement and contributed to the airline’s poor operational performance – is outsourcing. American outsources less work than other U.S. airlines.

However the trend is for high value work to be done in house, and lower value work to be outsourced. That’s a trend that union mechanics aren’t going to be able to escape. Legacy American Airlines mechanics are in their mid-50s on average and are being promised job and base protection, so the fight is really about future workers.

American Tells Employees: No Refresh of the Premium A321T Cabins, But We’ll Clean Them Better

by Gary Leff on August 27, 2019

Aug 27 2019

Vice President of Customer Planning Jill Surdek addressed the interiors of their A321T aircraft in an employee question and answer session last week.

With Poor Service and Cancelled Flights American Airlines is Telling Employees How to Apologize Better

by Gary Leff on August 26, 2019

Aug 26 2019

Between the poor operational performance American Airlines has suffered this summer, the airline’s cramming more seats into coach and surly service, the carrier’s employees have a frequent need to apologize to customers.

Prince William Spotted Carrying His Family’s Luggage in Coach

by Gary Leff on August 24, 2019

Aug 24 2019

Though Prince Harry and Megan Markle came under fire recently for flying private they’re also known to fly commercial, and even flew coach for a New Year’s getaway. Sitting in the very back of an aircraft may be the best position where there are security concerns.

Prince Harry is also known to fly British Airways intra-European business class which is like flying coach. His grandfather Prince Philip, however, once remarked that air travel can be quite nice “provided you don’t travel in something called economy class, which sounds ghastly.”

One Victim Live Shared His American Airlines First Class Service, Hong Kong – Dallas

by Gary Leff on August 24, 2019

Aug 24 2019

Is American Airlines international first class worth it? There’s no suites with doors. There’s no fine dining compared to peers selling international first class. The benefit surely comes from the service, right?

Airlines

What Keeps American Airlines From Offering a Checked Baggage Guarantee

Free Delta Miles, Priority Boarding, and Lyft Discounts for Washington State Residents

Proof at American Airlines That Quality Product Matters for Selling Tickets

American Airlines is Going to Break 1000 Departures at DFW Airport – For One Day Only

Effective Immediately United MileagePlus Miles Never Expire

American’s Mechanics Dispute is Really About the Future Role of Union Airline Mechanics

American Tells Employees: No Refresh of the Premium A321T Cabins, But We’ll Clean Them Better

With Poor Service and Cancelled Flights American Airlines is Telling Employees How to Apologize Better

Prince William Spotted Carrying His Family’s Luggage in Coach

One Victim Live Shared His American Airlines First Class Service, Hong Kong – Dallas

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About Gary Leff

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